- Report: #453868
Complaint Review: GNS - NUTRALANE - ResVerXP - Arvado Colorado
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GNS - NUTRALANE - ResVerXP
Arvado, 80004 Colorado, U.S.A.
Phone:
800-5954670
Web:
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Nutralane, GNS MISLEADING CUSTOMER TO BELIEVE THAT THE PRODUCT IS FREE Arvado Colorado
Your website MISLEADS the customer to BELIEVE the product is FREE, except for shipping. If you care about the customer then spell out CLEARLY and BOLDLY, that there will be CHARGES of $79.90 after 21 days. It is not OBVIOUS, therefore customers fall into the trap of having to pay $79.90. That is the POINT. Make it obvious to your customers. But the truth is-----you don't care about your customer. You care about your $79.90. Be honorable. IMMEDIATELY AFTER THE CUSTOMER accepts the offer, send back a STATEMENT via EMAIL with all the charges that will be incurred after 21 days. Be Up-Front. You simply are NOT. You never even sent an statement @ the 20 day point regarding the up-coming charge of $79.70. You just DON'T CARE. Many of these complaints could have been avoided, if you took some extra steps to inform them of ALL THE FACTS. Your website should spell it out in LARGE FONT SIZE. Don't use fine print re- additional charges. Don't be sneaky. You do deserve the complaints. You are not forthcoming. There are customers who are savvy and don't fall for covert advertising. Any company, I have bought products from, immediately send me a statement. That should have been my RED FLAG. You don't send out any statement via Email. Perhaps, you should begin doing that. But you are afraid, aren't you?
Anna
LA, California
U.S.A.
Anna
LA, California
U.S.A.
1 Updates & Rebuttals
Gns
Arvada,Colorado,
U.S.A.
Company Response
#2UPDATE Employee
Thu, June 04, 2009
Anna, We understand that you are unsatisfied with the terms of our trial offer and you believe that proper discloser was provided by our company. Our trial offers allow our customers to try out our products and return the unused portion within the trial period and not be billed if they are unsatisfied. We understand that most consumers do not want to pay for something if they are not satisfied with the results. Most offers require the upfront payment of a product with a period of time to return them to receive reimbursement. Even after the trial period ends we still stand behind our products and allow our customers to return them for a refund for an additional nine days after the 21 day trial period ends. The information on this offer is presented upfront. Our terms and conditions specifically states that you would be billed after the 21 day trial period ends (I've included them below for your reference). Additionally, we provide our customers with up to 30 days from their date of purchase to return their trial order for a refund if unsatisfied. We provide the exact date and the amount you are scheduled to be billed after the trial period endsthis information is provided on the email confirmation sent immediately after the order is placed, on the order confirmation page, and on your order invoice included with the trial shipment. We apologize if there was any misunderstanding of this offer and would like to work with you towards a resolution, please contact customer service at 1-800-595-4670. Thank you, Supervisor Terms and conditions of trial offer as presented on order page: Risk-FREE Trial Terms and Conditions: Start your Risk-FREE 21-Day Trial now to receive two, 30-day supply bottles of ResVer XP. You simply invest $3.97 today for shipping and handling and you will have 21 days from today to evaluate this product for yourself. When you notice significant results, do nothing. You will be billed the discounted price of $39.95 per bottle at the end of your 21-day trial period... a 43% savings! But, if you decide that ResVer XP is not for you, simply return the unused portion before the end of your 21-day trial and you will NEVER be billed. You also have 30 days from the date of purchase to return the unused portion of ResVer XP for a 100% refund of your purchase price (minus s&h). Plus, if you decide to keep ResVer XP, you will also receive a FREE membership in the ResVer XP Club. This means you won't have to remember to reorder, and you won't run out of ResVer XP right when you start to feel great results. You'll continue to get two, fresh 30-day supply bottles shipped just before you're scheduled to run out, at today's low club-member price with FREE Shipping! Plus, we set aside a special reserve so Club Members NEVER go on backorder. There is no minimum to buy and you can cancel, skip, or delay your shipments at any time. One Risk-FREE Trial per household. Additional requests will be charged $39.95 per bottle.
