Gns
Arvada,#2UPDATE Employee
Tue, June 09, 2009
With our free trial offers the products are free to try within that trial period. We never advertise this offer as a free sample and apologize if this offer was misunderstood. This offer was created to allow our customers to try out our product and if unsatisfied return it within the trial period to not be billed any furtherthus being able to try it for free. Most offers from companies require upfront payment of a product with a period of time (typically 30 days) to return it and await a refund once received. We also allow a period of time even after the trial period ends to return your product to us for reimbursement for a total of 30 days from the date purchase to return your ordermore time to try out the product then the actual trial period being advertised. According to your statement you have already been provided a return authorization number to send back the shipment. Please let us know if you require any additional assistance with your account, please contact customer service at 1-800-595-4670 Thank you, Supervisor