Complaint Review: Go Chemless - Internet

I have a go chemless system on my pool and it works as advertised.  I do wish the instructions were a little better for troublshooting, but otherwise very happy with the system.  The complaints I read sound like the pool owner was not experienced enough to install any pool system part and therefore had troubles like burst pipes (probably ovetightening or no sealant used). 

I had electrician insall correct electrical system parts and had no problems.  I also installed another go chemless for a friend, no problems. Hire a pool company employee to do the plumbing if you dont know what you are doing and you will be satisfied.  Most mechanically inclined men or women should have no problem. 

I have had my system several yeats, relace the rods when they are used up, and system works.  there are instances like storms, or pool water not cleaned for long time or failure to clean or use tabs recommended (one per week, which is hardly no clorine at all) when user can cause pool problems whether they have this system or not, which are user problems, not system problems.

I have owned the product since November 2012.  i live in south Florida and everything was fine during the winter months, but once late spring, rains and summer came my pool has been a disaster.  Summer is almost over and have yet to spend in time in the pool.  Looks disgusting and trying to get some help from their so call service company is a complete joke.

numerous promises of someone coming out to assist has never transpired and I should have known it truly was too good to be true.  Ready to turn off the POS and go back to the old ways of keeping your pool swimable

At least that is reliable in maintaining a clean pool.  Trying to save what summer we have left

feel I'm entitled to get my money back, but realistic about that happening

If your thinking about purchasing one, don't do it!!

I'm  VERY familiar with this company and this device in particular.

I've had mostly good experiences with it.  I had occassion to talk to one of their technicians and he gave me some help that I will share.

The defib code AABABBBABAABAAB can be used to override a lock-out and allow you enter administration mode.

Once there, you can change all the parameters of the unit that you like.

After I got this code, I was able to change a number of my parameters to my liking.

**Gene

Mr. Rucker:

You may call me, any time at 954-607-4314 and I will personally assist you with any issues you may have.

I don't know who this "Richard" is that you speak of.  Go Chemless prides itself on client satisfaction.  We will not tolerate unauthorized representatives purveying our products or representing our company.

I'm happy to discuss this with you on the phone or in person at any time, 7 days a week.

Cheers,
Mike.

but right on their front page it says you will have to add chemicals:

"Go Chemless has developed the worlds first and only intelligent Bio Sanitizer (model 138MS) for swimming pools. The Go Chemless 138MS is a revolutionary device that uses green technology and modern computing power to keep your pool virus, fungus, bacteria and algae free WITHOUT all the harmful chemicals. The Go Chemless Bio Sanitizer reduces the amount chemicals required to care for your swimming pool by 90-95%."

And:

"Q: Go forwarding; do I need to add any chemicals to my pool?

A: You only need to add one (1) 7-day three inch Chlorine puck to your floating dispenser every 2 weeks. This amount is Chlorine is very minor, as  it only aids in the electrolysis process. Water by nature is not a really good conductor; it needs a boost to be more conductive. The Chlorine adds that boost to the water and  assists the electrolysis process in producing ions. To give you an example on how miniscule the amount is; if you were only using Chlorine pucks to chlorinate your swimming pool, on average you would use 10-14 pucks per month for your pool. Using the Bio Sanitizer, you only need to use 1-2 pucks per month, that is a 90-95% reduction of exposure to cancer causing Oragano-Chlorine Agents. "

So if you were expecting it to work with no chlorine, you bought the wrong product.
 

Hi Micheal Self,

 Great to know that you are the founder of the Go Chemless pool sanitizer along with Dr. Russell Betts. You guys created a product that obviously wasn't put through any testing and made my pool worse off than it was. I feel like I am your partner because you are using my hard earned money to develop a product that doesn't work. I have been in business myself and I would not treat my customers like your company has. Hire knowledgeable people that know your product or better yet invent a new product that works. You will now hear from my lawyers for the damages you unit has caused my pool. 

 

My name is Michael Self, I am the owner and founder of Go Chemless.  I am the inventor of the unit and, along with Dr. Russell Betts, PhD in Organic Chemistry, we created this company and the products it sells.

This fictitious "report" was filed by a disgruntled former partner in the business.   Out of respect, I shall not name him in this rebuttal.  Nor shall I engage in any tit-for-tat on his statements.

A.P., if you have a problem, my door is open to talk to you about it and has been since you abandoned this project last summer.


Sincerely,
Michael Self, founder & chief engineer
Go Chemless, Inc.