Complaint Review: Go Southern MD - Tempe Arizona

I am writing on behalf of my father. In September of 2010, my father purchased a scooter online from www.gosouthernmd.com with his debit for $2,140.00 plus shipping. This was due to arrive in October. The scooter never arrived. He called and was told by Roberto Remitz that it would be delivered in November. No scooter arrived. My father is disabled and Veteran, who could not walk. He was thrilled to have saved up enough to buy a scooter and was upset to
learn that it hadn't arrived, he considered this to be the last splurge of his life. When again it had not been delivered my father was at a loss. I asked him to give me the name of the place and I began calling. At first "Rob", Roberto Remitz insisted it was delivered. Then the issue was "going to be looked into". All the while I was promised a call back. It never happened. I was the one who had to call back through all of this. When I got in touch with Rob again he apologized profusely. It seems that my father's scooter had been delivered to the store in Arizona. He already paid for it and thought it was his demo! I was told it would take some time to find a crate but it would be delivered to him and to please thank him for his patience. This was in the beginning of January. My father asked me in February to ask for a refund which I did do. I was told that Brian the "accountant" was away for the week and would take care of it when he returned. I called again the following week and Rob wanted to know why accounting hadn't contacted me, he was to the point of being beligerent. Rob told me that my father's debit card
could not be credited that he had to have a check mailed out and that he would meet with Brian and it would be mailed out soon.

Now here we are the end of March. My father had not received a check. I called yesterday and now was told by Steve that he had was in charge and a new company has taken over and that it will be called Kavelex. Steve of course said all the same things Rob had said. One was my father paid by check so that was a problem, (no he didn't), they couldn't just write him out a check for the full amount, and that my father would recieve a check in four days of $500 and they would have to pay him off because it was a new company and they would be at a negative. They were trying to settle old debts (which he assured me there weren't many) but my father would be paid. He then transferred me back to Elena, who gave me a check number to reassure me. If he didn't receive a check in four days, I was to call back and speak to Steve. It never arrived.
New company? Kavalex which I was told by Steve will be the new company, is actually Brian Czochara Kavalex LLC. Brian Czochara has been the owner and CEO of Go Southern MD since the and he and his wife Anna own Pharmalink Pharmaceuticals Inc. Roberto Remitz still claims on some networks he is CEO and co-founder of both as well. Accounting Department? There are only a handful of people that work there. My father ordered from www.gosouthernmd.com
because he saw their label on some hospital equipment and thought that they had to be a reputable company. This is a major purchase for someone who is ill and who has to scrape and save just to make a purchase like this. My father, a veteran, would be disgusted to know of all the flag waving they do on the web compared to the service they actually provide.
 Unfortunately my father died with this issue unresolved.