howaboutno
California,#2UPDATE Employee
Thu, October 03, 2013
Ive worked for go wireless for years and As crazy and frustrating as this is I can tell you with 100% honesty that this was the policy until late 2012. Not just with go wireless, but all stores (or almost all stores) that sold iphones. Even at&t stores had to deal with it. Guess whose policy it was? Apples. Apple specifically requested that all stores that sell iphones not do any returns or even do tech support and to instead have them contact apple directly. I've had friends that worked at at&t since the iPhone came out and said the same thing would happen. At&t couldn't help the cutstomwe at all, per apples request, but the local apple store employees were ignorant of this policy. Before this was changed we weren't even allowed to open the plastic packaging of the iPhone. I would have to hand it to my customers and say "I'm sorry I have to have you open it" and they would have to hand it back so I could activate it. I assure you, this is not a go wireless only policy and it was changed about 4 months after this was posted (for all stores selling iphones, not just go wireless).
Webwench
Louisburg,#3General Comment
Tue, May 08, 2012
I had to comment on this post.
I find it interesting that the OP blames Verizon overall for the situation.
Verizon did not manufacture the defective device Apple did with its manufacturer in China.
Apple, therefore is ruining its own reputation by manufacturing defective products (They have produced many and not just iPhones but iPads and Macs as well), selling them to other companies on good faith that they perform as designed and then using a authorized sales company to sell them to the general public. In this case, Apple sold Verizon a defective product and Verizon then unknowingly sold the product to an authorized dealer Go Wireless to sell.
I have never understood why Apple is so idolized when they produce low quality products that are highly overpriced and have an increasing failure rate.
Let's place the blame or incompetence where it should be:
1) Apple: Producing defective products.
2) Go Wireless: For giving incredibly bad customer service.
3) Verizon: For not being diligent with the companies they authorize to use their brand.
The result is:
Apple needs to improve their processes to ensure against defects.
Verizon should cancel their contract with Go Wireless based on the bad customer service.
Go Wireless should refund the purchase price of the phone and let the OP keep it to compensate for the extreme amount of time/money spent to correct the issue.
Of course this is just my opinion. I am not a fan of Apple or Verizon but have no experience with Go Wireless.