- Report: #575049
Complaint Review: Goemans Appliances - St. Catharines Ontario
Reported By:
atino -
Grimsby, Ontario, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Goemans Appliances
249 Bunting Road St. Catharines, Ontario, Canada
Phone:
9056883000
Web:
www.goemans.com
Categories:
Business Rating:
(0)
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Goemans Appliances Goeman's New central vac defective but they will not replace and parts will take a month or more St. Catharines, Ontario Canada
I bought a new central vac unit after Christmas (and paid for an extended warranty)... We had it installed about a month ago. There are loose connections in the power head and the vacuum tube. It doesn't work and has never worked and they won't replace it. I have to wait yet another month for parts. It is crazy for a brand new (defective) item that they won't just exchange it. They say it is "Store Policy" that they only repair, never replace. I have already dragged it into the store twice and to their repair subcontractor once. It still does not work and they now say to to it to yet another repair place (but there are still no parts). I have been driving back and forth between three cities trying to get it replaced or to get it to work. BEWARE!
1 Updates & Rebuttals
Sharon M
St Catharines,Ontario,
Canada
Central Vac
#2UPDATE Employee
Sat, October 09, 2010
Update to the above Posting.
Customer purchased a vac system from us and had a problem with the power hose. This unit was an exclusive unit and there was some difficulty in getting the hose replaced. What this posting does not say is on the same day as this report was posted the customer was called to pick up an entire new tool kit Value 399.00 at no charge .Original purchase price of the Central Vac unit and tool kit originally paid 488.00 on a Boxing Day special.
As a retailer I only wish these sites would update with the resolution because I am sure many of these consumers posting reports, never bother to re-visit the site when their issues are resolved. The Better Business site is a balanced forum with years of history in the community and a better place to find information.
