- Report: #626091
Complaint Review: Goggles And Glasses - Gogglesandglasses.com - Batesville Arkansas
Reported By:
DamianRocks -
Atlanta, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Goggles And Glasses - Gogglesandglasses.com
480 SOUTH CENTRAL AVE Batesville, 72501 Arkansas, United States of America
Phone:
8668368767
Web:
http://www.gogglesandglasses.com/
Categories:
Business Rating:
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Goggles And Glasses - Gogglesandglasses.com Deceptive Bait and Switch Shipping Batesville, Arkansas
Upon finding a couple of $6 items I wanted, I went to check-out. There's a field at the bottom to fill-in a COUPON. If you do, the entire check-out screen re-loads, resetting a couple of options back to "factory spec," which in the case of GogglesandGlasses.com is the most expensive shipping possible. I didn't notice the reset. I wasn't told my final cost before payment (only after). I bought what should have cost $16 charged me 40.
That's right there automatic, factory shipping charge is for 2nd Day Air. I instantly called them to correct this, but they were closed. I left a message, and called the next morning, but the lady on the phone insisted there was "nothing she could do, because the package already shipped." No amount of pointing-out their erroneous webpage design, or the fact I instantly called made a difference. I fail to see that they didn't intentional set their website to trick people out of shipping money.
That's right there automatic, factory shipping charge is for 2nd Day Air. I instantly called them to correct this, but they were closed. I left a message, and called the next morning, but the lady on the phone insisted there was "nothing she could do, because the package already shipped." No amount of pointing-out their erroneous webpage design, or the fact I instantly called made a difference. I fail to see that they didn't intentional set their website to trick people out of shipping money.
