James
Los Angeles,#2Consumer Comment
Fri, November 16, 2012
In October I flew Virgin America and purchased a one month pass for GoGo in-flight internet.
A month later, I notice I've been billed again. I have not flown in November and did not receive any receipt with regarding the bill. Had I not checked my credit card statement, I would have been unaware of this transaction. Upon reviewing the original receipt, I did discover that the service was set to auto renew, however there were no instructions provided regarding cancellation of the service. After calling customer service, I was able to cancel the monthly auto-renew, but was unable to receive a refund. This appears to be a desperate attempt to unknowingly scam people, processing charges that they never intended and are unaware of. It is disappointing and reprehensible that companies like gogo indulge in these types of shady business practices.
Like most people, I don't want vouchers. I want my money back and I want gogo to make their auto-renewal process more transparent. If it is in fact done as a service to the customer, then there is nothing to hide, ie steps to cancel and transaction receipt.