- Report: #1226844
Complaint Review: Gogoair.com - Internet
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Author Confirmed
Why?
Gogoair.com
Internet, USA
Web:
www.gogoair.com
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Gogoair.com Doube-charged, charged account without permission, unethical practices Internet
First of all, just do not use this company. Their only purpose is to take your money and do the best they can to keep it as long as possible - with no service actually provided.
I ordered in-air Internet service to use on a trip to Europe. The airline was United. Even though United is listed as one of their partners, United does not recognize gogoair.com as a business partner, and hence, the service was not available on United flights.
After the trip, I contacted gogoair.com to get a refund and then realized I was charged twice for the same service. After many days, I finally got the refund from gogoair.com and my bank backed out the other charge (gogoair.com said it was the bank's fault for the double charge).
Now I have been charged again for service I did not request. I was told by "Customer Care" it would take 7-10 business days for the "finance team" to get back to me.
Do not use this "company." It is a scam!
1 Updates & Rebuttals
Jim
Florida,USA
PLEASE Don't Give Up On This!
#2Consumer Comment
Tue, May 05, 2015
If you paid by credit/fake Visa card, you are probably aware you can put this into contest, right? Contact your bank and see what they can do to once and for all NOT accept charges from them.
Please, don't give up on this and do keep us posted!
