- Report: #23242
Complaint Review: GoInkout Networks Inc - Scottsdale Arizona
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GoInkout Networks Inc
7307 East Indian Plaza, Suite 111 Scottsdale, 85251 Arizona, U.S.A.
Phone:
888-464-6551
Web:
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GoInkout Networks Inc item not shipped after payment received, nothing but excuses after 7 months Scottsdale Arizona *UPDATE
In an attempt to save money on the exorbitant prices of Lexmark inkjet cartridges, I looked on the Web for companies that sell remanufactured cartridges. I came across Inkout.com. I picked this particular company because of it's location In Phoenix, Arizona, where I spend a few months in the winter.
In an attempt to save shipping charges, I stopped by their office (at that time on Southern Ave in Tempe) and attempted to purchase two inkjet cartridges. This was in late November 2001. Only one was in stock. I paid for both cartridges in cash, with the understanding that the back ordered one would be shipped from their office in L.A. and would be arriving shortly. The girl in the office (Sara) gladly took my money and issued me a receipt.
After a week elapsed, I emailed their office to find out where the cartridge was. Their reply was "Oops, will ship it out today" Another week with nothing. Another email sent. Another reply. "Will look into this" After another week went by, I finally managed to contact Sara by phone. She informed me that my cartridge would be shipped out "immediately"
Well, I finally returned home to Canada a week later minus one cartridge. No big deal. I emailed them a few more times and was finally told that a refund would be issued. Two months later... nothing. When I returned to Phoenix in February for another vacation, I once again began an almost daily routine of emails and phone calls. Although their Website advertises "personal service", 99% of the calls are answered by a machine asking for your order or message. Never was one phone message returned. I did receive an ocassional email, promising a refund , but nothing ever did arrive.
I finally drove out to their office to find it had moved. No forwarding address. By then, all of my calls and Emails were going unanswered. I returned home to Canada in April. After dialing their toll free number several times and leaving messages, I finally did manage to talk to "Sara" again in early April. Once again, she promised to send out a refund. Still nothing. After a period of three weeks where their phone number came up as no longer working, I found that they had moved and changed their number and email address.
Now their number is no longer accessable from Canada and my emails are returned as "undeliverable" Surprise!! To add insult to injury, the color cartridge that I was sold way back in November turned out to be defective. Upon removing the top, one color compartment was almost dry. It ended up in the garbage and I finally bought the original Lexmark cartridges.
Now, this might seem like a lot of work over one $15.00 cartridge, but I'm pretty stubborn when it comes to principals. My complaint is not only with the initial lack of service, plus now finding that the one cartridge that I did receive was junk, but the lack of follow up to my complaint. I've issued them with my invoice number several times, so "We're looking into it" doesn't quite cut it anymore. Now, apparently my emails have been blocked. Are all unhappy customers dismissed as "inconveniences" and ignored until they go away? Their Web site seems to indicate differently.
I would bet money that there will be no response from them to this complaint, but I appreciate this forum to air my problem with Goink.com. You can be assured I will be resuming my attempts to get reimbursed when I return to Phoenix in November.
Thanks for a great concept.
Kerry Lange
Kerry
Winnipeg, Manitoba
In an attempt to save shipping charges, I stopped by their office (at that time on Southern Ave in Tempe) and attempted to purchase two inkjet cartridges. This was in late November 2001. Only one was in stock. I paid for both cartridges in cash, with the understanding that the back ordered one would be shipped from their office in L.A. and would be arriving shortly. The girl in the office (Sara) gladly took my money and issued me a receipt.
After a week elapsed, I emailed their office to find out where the cartridge was. Their reply was "Oops, will ship it out today" Another week with nothing. Another email sent. Another reply. "Will look into this" After another week went by, I finally managed to contact Sara by phone. She informed me that my cartridge would be shipped out "immediately"
Well, I finally returned home to Canada a week later minus one cartridge. No big deal. I emailed them a few more times and was finally told that a refund would be issued. Two months later... nothing. When I returned to Phoenix in February for another vacation, I once again began an almost daily routine of emails and phone calls. Although their Website advertises "personal service", 99% of the calls are answered by a machine asking for your order or message. Never was one phone message returned. I did receive an ocassional email, promising a refund , but nothing ever did arrive.
I finally drove out to their office to find it had moved. No forwarding address. By then, all of my calls and Emails were going unanswered. I returned home to Canada in April. After dialing their toll free number several times and leaving messages, I finally did manage to talk to "Sara" again in early April. Once again, she promised to send out a refund. Still nothing. After a period of three weeks where their phone number came up as no longer working, I found that they had moved and changed their number and email address.
Now their number is no longer accessable from Canada and my emails are returned as "undeliverable" Surprise!! To add insult to injury, the color cartridge that I was sold way back in November turned out to be defective. Upon removing the top, one color compartment was almost dry. It ended up in the garbage and I finally bought the original Lexmark cartridges.
Now, this might seem like a lot of work over one $15.00 cartridge, but I'm pretty stubborn when it comes to principals. My complaint is not only with the initial lack of service, plus now finding that the one cartridge that I did receive was junk, but the lack of follow up to my complaint. I've issued them with my invoice number several times, so "We're looking into it" doesn't quite cut it anymore. Now, apparently my emails have been blocked. Are all unhappy customers dismissed as "inconveniences" and ignored until they go away? Their Web site seems to indicate differently.
I would bet money that there will be no response from them to this complaint, but I appreciate this forum to air my problem with Goink.com. You can be assured I will be resuming my attempts to get reimbursed when I return to Phoenix in November.
Thanks for a great concept.
Kerry Lange
Kerry
Winnipeg, Manitoba
3 Updates & Rebuttals
Justin
Phoenix,Arizona,
U.S.A.
Inkout Networks
#2UPDATE EX-employee responds
Fri, February 28, 2003
I was a former employee of the company that you had problems with. I wasn't involved with the customer service aspect that much, but I was to a degree. Inkout was a company made up of about three employees...yes, three. This was excluding the owner and the assistant manager. The main problem with the company was the fact that Inkout did everything in their power to upset the customer: they made themselves inaccessible, they didn't publish their current address on the internet, e-mails, telephone calls went unanswered. It wasn't that I and my fellow employees weren't doing our job (we were answering calls and e-mails) it's just that when you're a small company (again, three people) and you're receiving several hundred phone calls and several hundred e-mails a day then your work becomes impossible. I dealt with credit card disputes primarily and the paperwork was overflowing on a daily basis. Although nobody accused our boss directly, customers were getting charged, overcharged, triple-charged, and there was nothing we could do about it (we all eventually quit or fired. The average life span for an employee at Inkout is about 6 months since it's hard for any employee to help a company when management is trying it's hardest to bring the company down by alienating it's customer base). Inkout is still around though. The current address is 7307 Shoeman Lane Suite 107 I think, anyway, it was the same building you went to, the suite number is just different (it's suite 107 now). The owner also has another business located at 3050 S. Country Club Road Suite 24 Mesa, AZ 85210. Phone: 480-503-0313. I hope you get your money back.
Justin
Phoenix,Arizona,
U.S.A.
Inkout Networks
#3UPDATE EX-employee responds
Fri, February 28, 2003
I was a former employee of the company that you had problems with. I wasn't involved with the customer service aspect that much, but I was to a degree. Inkout was a company made up of about three employees...yes, three. This was excluding the owner and the assistant manager. The main problem with the company was the fact that Inkout did everything in their power to upset the customer: they made themselves inaccessible, they didn't publish their current address on the internet, e-mails, telephone calls went unanswered. It wasn't that I and my fellow employees weren't doing our job (we were answering calls and e-mails) it's just that when you're a small company (again, three people) and you're receiving several hundred phone calls and several hundred e-mails a day then your work becomes impossible. I dealt with credit card disputes primarily and the paperwork was overflowing on a daily basis. Although nobody accused our boss directly, customers were getting charged, overcharged, triple-charged, and there was nothing we could do about it (we all eventually quit or fired. The average life span for an employee at Inkout is about 6 months since it's hard for any employee to help a company when management is trying it's hardest to bring the company down by alienating it's customer base). Inkout is still around though. The current address is 7307 Shoeman Lane Suite 107 I think, anyway, it was the same building you went to, the suite number is just different (it's suite 107 now). The owner also has another business located at 3050 S. Country Club Road Suite 24 Mesa, AZ 85210. Phone: 480-503-0313. I hope you get your money back.
still going strong.........NOT!
#40
Thu, December 05, 2002
Well, after arriving back in Phoenix for a short vacation, I decided to continue my pursuit for either a cartridge or a refund. They have an impressive new Website with glowing testimonials, plus a paragraph on how they've grown from a backroom operation to their own place in downtown Scottsdale. Well, guess what? No phone number on their new website, so you have to go the email route and hope for a reply. Been there, done that. Still being ignored. I decided to take a drive out to their new offices and talk to someone in person, since this seems to be the only way they handle complaints. I arrived at their fancy new offices to find the door locked with a note taped to the window stating "These premises will be locked until the rent is paid" Looks like Michael Fischer, aka Goink.com or Inkout.com is doing real well. DO NOT BUY ANYTHING FROM THIS COMPANY!! You will end up with either nothing, or a defective cartridge.
