- Report: #1418964
Complaint Review: Gold Elements and Dynamic Innovations-Tony Noe. Raymond Ray Steven John - Nashville Tennessee
Reported By:
Tawnya -
Ooltewah , Tennessee, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Gold Elements and Dynamic Innovations-Tony Noe. Raymond Ray Steven John
433 Opry Mills Dr unit 393 Nashville, 37214 Tennessee, United States
Phone:
6155221580
Web:
www.goldelements.net
Categories:
Business Rating:
(0)
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Gold Elements and Dynamic Innovations-Tony, Noe. Raymond, Ray, Steven, John Tony Now Raymond Ray Steven John Allergic reaction. Would not even try to work with me!!!! Nashville Tennessee
Report Attachments
Allergic reaction to Gold Element products November 20, 2017. Purchase date is 11-20-17 at Opry Mills mall location. Went back to store (Nov. 21 & 22) to try to resolve. WAS NOT TOLD THERE WAS A NO REFUND POLICY. They wanted to give me more products. Don't need other products from this store if I have allergic reaction to the products. They said could not credit my card bc their computers couldn't do that transaction-lie!! I had to call customer service-Raymond who did nothing for me!! Told me to speak with manager at store. Steven (salesperson at the store) said there were no manager there at that time.
These people could not understand plain English (null and void) Raymond said he didn't know what that meant. He also told me to get a lawyer and sue them. If this company is as legit as they say why would they tell a customer to sue them? I called customer service two other times and spoke with Ray-he even hung up on me. He was upset i had gone back to store on Wednesday to try and speak with a manager, He was very rude to me! He also told me , "You can bring a gun to where I am and hold it to my head and i still would not do anything for you!” Who in customer service speaks to customers like that?
Store salespeople said there was no manager then they said there was one but would be in next day. Customer service told me there was no manager at the store. They also told me i couldnt speak with a supervisor. These products do not do what they claim they will do- lines disappear for maybe 12 hours. When water is applied or next morning lines are back!!!!! These people are unwilling to give credit!! Signs were not posted in front of register which customer service claimed. And receipt that was electronically signed did not state no refund UNTIL charge had been run and receipt printed. At no time did the two sales people show or refer to sign of no return policy!!!
I want my credit card credited the full amount of both purchases ($546.25 & $ 3386.75 total of $3933.00) back to my accounts. The products do not work like they claim they do. This company is fraudulent. If product as good as they claim then company should be able to credit card especially when an allergic reaction occurs. Invoice numbers are10611 and 10607. Used visa and discover credit cards. It was a high pressure sale after I told them I could not afford it!! Store or customer service did not try to refund /credit my card-they just wanted to give me more products. They did not want to help me. Very upset that they do not care if I had allergic reaction and refund me my money!!
1 Updates & Rebuttals
Linda
Red Bank,New Jersey,
United States
Me, too!
#2Consumer Comment
Wed, October 24, 2018
I had the same experience after being subjected to the same script. These clerks are guilty of fraudulent misrepresentation, and we should be able to receive full refunds of what we were duped out of. The "no refund" notice does NOT appear on the screen of the credit card machine; it is printed at the bottom of the receipt given to a customer after s/he signs for the purchase. Here is how I know that consumers can win in court (proof of six elements of fraudulent misrepresentation):
- A representation was made (in contract law, a representation is any action or conduct that can be turned into a statement of fact). The salesclerks promised that products would work for at least one full week. I was told that if I were not satisfied, I could return the products. No mention was made of a "no refund" policy. I was also told that if I left the store and tried to buy the products online, I would find the prices much higher.
- The representation was false. The products' effects disappear as soon as water is applied to the area. The products do not contain the ingredients listed by the salesclerk. The prices online are much lower than even the "discounted" ones charged to me.
- The representation, when made, was either known to be false or made recklessly without knowledge of its truth. The salesclerks misrepresented what was available online. The salesclerks misrepresented the effectiveness and ingredients of the product.
- The representation was made with the intention that the other party rely on it. Based on what the salesclerks told me, I made two purchases: one a the Gratiae kiosk (Jasmin) and the other at the Aurarius/Gold Elements store (Micheal). Both salesclerks deliberately misled me about the comparative costs and use, as well as the role Micheal played in this organization. (He was supposedly in town for only one day and, if I were really lucky, Jasmin could get me a consultation with him. I later discovered that he is a regular with the store.)
- The other party did, in fact, rely on the representation. I trusted the information I was given by the salesclerks.
- The other party suffered damages as a result of relying on the representation. I spent $3605.50 for a contract that had a “starter kit” of products associated with it based on Micheal’s representation of the products' effectiveness, the manner in which I could get refills, and the places where I could get the facials. This price included what I had bought from Jasmin at the Gratiae kiosk, but Micheal said that he was discounting the price of the contract to $3000 plus what I had already spent, bringing the total cost to $3605.50. (This includes Tennessee state sales tax.) This is a significant amount of money to lose.
