- Report: #1006294
Complaint Review: Golds Gym ABC Financial Services - Augusta Georgia
Reported By:
Kcrobertson -
Augusa, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Golds Gym ABC Financial Services
596 Bobby Jones Expy #13 Augusta, 30909 Georgia, United States of America
Phone:
Web:
http://www.goldsgym.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Golds Gym ABC Financial Services Hidden Fees not disclosed in agreement Augusta, Georgia
I signed up online Sept 27, 2012. I read the agreement carefully. On January 25 I was charged a $39 yearly fee which was not disclosed in said agreement. I called the gym and they claimed I had to initial it when I signed up, which was not the case when you sign up online. This was 2 days before my monthly fee was due. They then attempted to charge my monthly fee but it didn't go through. Because of this fee I had to change my payment method so it would go through. They charged me an additional $19.50 NSF fee which I have never heard of when using a credit card. Were not helpful in the slightest and claimed the fee was in the agreement when it was not. I am cancelling my membership now via certified mail and cancelling my credit card.
1 Updates & Rebuttals
stephanie@abc
sherwood,Arkansas,
USA
ABC Financial
#2UPDATE Employee
Fri, February 01, 2013
Hello,
We
regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would
like the opportunity to review your account and see that proper action has been
taken. We strive to address all consumer feedback, positive or negative, and
want to make sure your situation was handled properly.
Unfortunately, I was not able
to locate your membership with the information provided in this post. Please
email me at [email protected]
with either your 9 digit agreement number or the home phone number on your
account so that I may look into this for you.
Stephanie
Cook
Customer
Relationship Specialist
ABC
Financial Services, Inc.
