Raymond
Altamonte Springs,#2Author of original report
Sat, May 26, 2007
So, I settled with this debt agency (the the beginning of May) for a payment of an extra month (which I NEVER even got to use at Gold's). It was $32 for me and $37 for my girlfriend. And believe me, this was no easy task getting the payment down to the above figures. I had to fax my cancellation form to them and talk to about 3 different people before finally getting to this point. So, all over, right? Not quite... ...Now, it's the end of May and I get another call from the same collection agency. They are wondering why I didn't send the rest of the money? WHAT??? And to make things worse, the lady I'm talking to from the collection agency had no record of me faxing information to them. No matter what I tell her, she's like a broken record and says I owe $96 dollars more. I keep telling her this was all settled a month ago and it's not my fault they can't keep their records straight. I finally ask for her supervisor and explain things to her. I tell her I'll fax my cancellation over again if she would like. This is when I finally find records of my last fax. I tell her I sent it to a girl named Mallecia. She tells me, "Oh, that's the Chicago office, we're in New York". Huh?? And she goes on to tell me she's sure they have a hard copy (of my cancellation form) in Chicago, but I better better fax one to New York just to be safe. The Chicago and New York office don't share information?? And you're a collection agency?? That's pretty smart. Well, thanks Gold's for all this extra harrasment (and incompetence)!! And until I hear from someone at your company, I will do everything in my power to steer people away from your gym. your cancellation policy is a joke and needs to be fixed. Me and my girlfriend paid for our year (and an extra month now) and you should be happy for our patronage. Instead, you sick these vicious debt collectors on us. You should be ashamed of your pratctices!