- Report: #504909
Complaint Review: Goldsoftwarestore (Personal Antivirus) - Internet
Reported By:
FRAUDVICTIM -
West Sacramento, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Goldsoftwarestore (Personal Antivirus)
Internet, United States of America
Phone:
Web:
N/A
Categories:
Business Rating:
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Goldsoftwarestore (Personal Antivirus) unkown aka Suddenly all words on my computer was shaking and in red with exclamation points "TROJAN WORM" and "TROJAN VIRUS" appeared and the only way to remove was to purchase a antivirus which was a HOAX! Internet
I was on my computer and the entire screen's contents were shaking and in BOLD red letters read, "TROJAN VIRUS" all over the screen. I could not manuver my computer to do anything. The screen read the only way to get rid of this virus was to purchase the $99 antivirus protection.
I put in my billing and debit card information but then I backed out, I backspaced without entering or finalizing the transaction.
2 days later I see my bank statement showing not only the $99 charge I did not authorize but an additional $3 international charge.
I received absolutely nothing for my money. I did not finalize the transaction.
I tried to contact the company but could not.
I contacted my bank which they placed (tempporarily) the $99.
I also ordered a new atm card with new debit card #s.
My bank, Bank of America, sent me a letter requesting I PROVE the fraud with print screens of the website etc which I had none since I did not visit any website. B of A also sent me a questionaire which was not relevant to my situation: asking if I returned the product or services, who did I speak to when I called and other information which sounded more like a negative letter trying to prove my claim to be illegitamate.
If B of A does not help me out I will change my banking preferences and maybe I will write about them on this site! So much for having thier customer's backs!
This is fraud and the guilty party should be punishable.
