Complaint Review: Good Ol' Boys Moving & Storage - Calgary, Edmonton, Cambridge Ontario

Either way it sounds like this Leland Nelson at Good ol Boys, or Movers Ontario, or Countrywide Vanlines is scamming people, and now they're getting some due bad publicity-what goes around comes around,

Tottally false report..... now the tag line says from Hamilton - how can the person have had the move in Edmonton yet they are responding from Hamilton. 

Yes mark ..... yes your comments are well timed. allistair for a name is a nice touch. Kind of classic. 

Yes, a former employee, who you and your church going wife, ripped off, maybe the congregation at Hazelglen Alliance Church in Canada should know two of their members are runnnig a fraudulent internet moving company, also you own Movers Ontario, and Countrywide which ripoff report has filed another complaint.

I filed the original report, and I stand by it.

Only a former employee would know years ago that we had a two small men franchise which we sold in 2000.  Proof this is false

This is not our customer we have not done work in Calgary for 4 years local work.

Leland is an internet scam artist he makes us disguiise our voices, and not tell the customers they are calling the same office when they call different numbers, Leland was originally a TWO SMALL MEN WITH BIG HEARTS MOVING OWNER IN WINNEPEG, AND MISSISSAUGA, he still operates as them with the help of the Winnepeg office which carries his long distance, so you never know who will be picking up your shipment.  TWO SMALL MEN WITH BIG HEARTS MOVING was on w5 for fraudulent activity.  He operates as GOOD OL BOYS MOVING, MOVERS ONTARIO, AND COUNTRYWIDE VANLINES which is run out of his daughters basement in Brampton On

Did not move an allistair during this time period

we had no alistair customer and we beleive this to be ex employees who have opened up their own moving company to be doing this attack and others. We beleive this to be a false and fraudulent report and we find it incredible that we have to find out about this report by a search on the net and that Moving scam .com does not bother to send the moving company a copy of whats being shown on the internet to prevent fraud such as this. Moving scam .com obviously has little morals in this case as well as they do not have the decency to let the moving company know that there is a false file made.

I believe the statements made are false and made by an ex employee and are nothing that is or was done to any of the 11,000 Good Ol boys Moving customers in the last 5 years. We do not know who this is to comment on this

Firstly, Thank you Robin, I am a small business owner, and I imagine you are too, your attitude has inspired me that there is still civility in the service industry. I wish you well. Now, the The Better Business Bureau Serving Mid-Western & Central Ontario just sent us more about Good Ol' Boys... and it is...All Hat, No Cattle.... BBB Reliability Report Good Ol Boys Moving and Storage Canada Ltd 427 Dundas Street North Cambridge, ON N1R 5R5 Telephone: (519) 621-5861 Fax: (519) 621-1885 The Bureau processed a total of 24 complaints about this company in the last 36 months, our standard reporting period. Of the total of 24 complaints closed in 36 months, 10 were closed in the last year. These complaints concerned: 6 Delivery Issues, 1 Repair/Service Issues, 1 Guarantee/Warranty Issues, 8 Contract Issues, 3 Customer Service Issues, and 5 Credit or Billing Issues. Company Management Additional company management personnel include: Mrs. Stephanie Nelson - Director Mr. Leland Nelson - VP/Manager

Lee, while your rebuttal addresses some of the problems, it by no means tells the whole story, either. Any time there is a mechanical object in use (in this case a truck) there are possibilities of breakdowns and delays. It is a given and most people will understand. But NOT after your company has left them sitting and waiting all weekend without a word! Then to send a truck that already has bulky items loaded on it; that is inexcusable. As for the customers acting hostile....maybe it had something to do with sitting around cooling their heels for two days without a word from your company?? I guarantee you that these folks became angrier with every passing hour and unfortunately the guys who showed up with the truck caught the fallout. They took the heat for YOU, Lee. Your rebuttal is even antagonistic and combative. Anyway, Lee, here is what you should have done: 1)Called Alistair and told him up front and immediately that there had been a mechanical breakdown beyond your control. Apologize profusely. Take your a$$ chewing. Being up front is how it is done; hiding from disgruntled customers will land you in more trouble. 2)Offered some alternatives that were within your power. When one of those alternatives was accepted, you should have busted your butt to fulfill your end of the deal, apologizing profusely for the foul up all the while. Don't send partially loaded trucks with half a crew. Again, take your own A$$ chewings. 3)Called to ensure that the second truck had arrived on schedule and was acceptable. Apologized again and taken whatever a$$ chewings were left in this customer...not sent the movers to take it for you. You stay with your customers whom you have already inconvenienced every step of the way. 4)You say you agreed to a Visa refund. Well, good for you. That is the only thing you have done right so far. 5)You should have put a lot more thought into your rebuttal. For one thing, your arrogance is a complete turn off. I bet dealing with you is a real joyful experience. Your truck broke down...no one can blame you for that unless you go into hiding like you did in this case. You let these people down and now don't like being exposed for it. Too bad. 6)You are granting Rip-off Report way too much power here; no one has to file a report here to take care of a credit card dispute. You could have done yourself a world of good if you had handled your rebuttal better. Alas, you have shown the world that to deal with you is to deal with someone who will hide and not really give a d**n once the payment is processed. Bad PR, Lee. "Rip off report should not post without asking the company for their report on what went on - this is a highly unfair and unethical practice" I must say that what on in the case of this one move was highly unfair and unethical toward the customer. We now have your "company report on what went on" and you are found to be lacking in dedication to your company and your customers, full of arrogance and your own self-importance. Learn to accept responsibility when things go wrong (and they will, over and over again) because no one has complete control over everything. Learn to say "I am sorry"(practice repeating it until it doesn't hurt anymore to say it)even when it is technically not your own personal fault. Learn to stand by your customers, even the more difficult ones, because you have already inconvenienced them. Learn to return phone calls even when you know your are in for an a$$ chewing. Learn a little humility. Learn some of these things quickly or you are dooming yourself and your business to failure. If you cannot learn them, hire a "happy" person who instinctively knows how to soothe frazzled put-out customers when these unfortunate situations arise. Do something more constructive than b***h about being exposed at Rip-off Report!

Lee, while your rebuttal addresses some of the problems, it by no means tells the whole story, either. Any time there is a mechanical object in use (in this case a truck) there are possibilities of breakdowns and delays. It is a given and most people will understand. But NOT after your company has left them sitting and waiting all weekend without a word! Then to send a truck that already has bulky items loaded on it; that is inexcusable. As for the customers acting hostile....maybe it had something to do with sitting around cooling their heels for two days without a word from your company?? I guarantee you that these folks became angrier with every passing hour and unfortunately the guys who showed up with the truck caught the fallout. They took the heat for YOU, Lee. Your rebuttal is even antagonistic and combative. Anyway, Lee, here is what you should have done: 1)Called Alistair and told him up front and immediately that there had been a mechanical breakdown beyond your control. Apologize profusely. Take your a$$ chewing. Being up front is how it is done; hiding from disgruntled customers will land you in more trouble. 2)Offered some alternatives that were within your power. When one of those alternatives was accepted, you should have busted your butt to fulfill your end of the deal, apologizing profusely for the foul up all the while. Don't send partially loaded trucks with half a crew. Again, take your own A$$ chewings. 3)Called to ensure that the second truck had arrived on schedule and was acceptable. Apologized again and taken whatever a$$ chewings were left in this customer...not sent the movers to take it for you. You stay with your customers whom you have already inconvenienced every step of the way. 4)You say you agreed to a Visa refund. Well, good for you. That is the only thing you have done right so far. 5)You should have put a lot more thought into your rebuttal. For one thing, your arrogance is a complete turn off. I bet dealing with you is a real joyful experience. Your truck broke down...no one can blame you for that unless you go into hiding like you did in this case. You let these people down and now don't like being exposed for it. Too bad. 6)You are granting Rip-off Report way too much power here; no one has to file a report here to take care of a credit card dispute. You could have done yourself a world of good if you had handled your rebuttal better. Alas, you have shown the world that to deal with you is to deal with someone who will hide and not really give a d**n once the payment is processed. Bad PR, Lee. "Rip off report should not post without asking the company for their report on what went on - this is a highly unfair and unethical practice" I must say that what on in the case of this one move was highly unfair and unethical toward the customer. We now have your "company report on what went on" and you are found to be lacking in dedication to your company and your customers, full of arrogance and your own self-importance. Learn to accept responsibility when things go wrong (and they will, over and over again) because no one has complete control over everything. Learn to say "I am sorry"(practice repeating it until it doesn't hurt anymore to say it)even when it is technically not your own personal fault. Learn to stand by your customers, even the more difficult ones, because you have already inconvenienced them. Learn to return phone calls even when you know your are in for an a$$ chewing. Learn a little humility. Learn some of these things quickly or you are dooming yourself and your business to failure. If you cannot learn them, hire a "happy" person who instinctively knows how to soothe frazzled put-out customers when these unfortunate situations arise. Do something more constructive than b***h about being exposed at Rip-off Report!

Lee, while your rebuttal addresses some of the problems, it by no means tells the whole story, either. Any time there is a mechanical object in use (in this case a truck) there are possibilities of breakdowns and delays. It is a given and most people will understand. But NOT after your company has left them sitting and waiting all weekend without a word! Then to send a truck that already has bulky items loaded on it; that is inexcusable. As for the customers acting hostile....maybe it had something to do with sitting around cooling their heels for two days without a word from your company?? I guarantee you that these folks became angrier with every passing hour and unfortunately the guys who showed up with the truck caught the fallout. They took the heat for YOU, Lee. Your rebuttal is even antagonistic and combative. Anyway, Lee, here is what you should have done: 1)Called Alistair and told him up front and immediately that there had been a mechanical breakdown beyond your control. Apologize profusely. Take your a$$ chewing. Being up front is how it is done; hiding from disgruntled customers will land you in more trouble. 2)Offered some alternatives that were within your power. When one of those alternatives was accepted, you should have busted your butt to fulfill your end of the deal, apologizing profusely for the foul up all the while. Don't send partially loaded trucks with half a crew. Again, take your own A$$ chewings. 3)Called to ensure that the second truck had arrived on schedule and was acceptable. Apologized again and taken whatever a$$ chewings were left in this customer...not sent the movers to take it for you. You stay with your customers whom you have already inconvenienced every step of the way. 4)You say you agreed to a Visa refund. Well, good for you. That is the only thing you have done right so far. 5)You should have put a lot more thought into your rebuttal. For one thing, your arrogance is a complete turn off. I bet dealing with you is a real joyful experience. Your truck broke down...no one can blame you for that unless you go into hiding like you did in this case. You let these people down and now don't like being exposed for it. Too bad. 6)You are granting Rip-off Report way too much power here; no one has to file a report here to take care of a credit card dispute. You could have done yourself a world of good if you had handled your rebuttal better. Alas, you have shown the world that to deal with you is to deal with someone who will hide and not really give a d**n once the payment is processed. Bad PR, Lee. "Rip off report should not post without asking the company for their report on what went on - this is a highly unfair and unethical practice" I must say that what on in the case of this one move was highly unfair and unethical toward the customer. We now have your "company report on what went on" and you are found to be lacking in dedication to your company and your customers, full of arrogance and your own self-importance. Learn to accept responsibility when things go wrong (and they will, over and over again) because no one has complete control over everything. Learn to say "I am sorry"(practice repeating it until it doesn't hurt anymore to say it)even when it is technically not your own personal fault. Learn to stand by your customers, even the more difficult ones, because you have already inconvenienced them. Learn to return phone calls even when you know your are in for an a$$ chewing. Learn a little humility. Learn some of these things quickly or you are dooming yourself and your business to failure. If you cannot learn them, hire a "happy" person who instinctively knows how to soothe frazzled put-out customers when these unfortunate situations arise. Do something more constructive than b***h about being exposed at Rip-off Report!

Lee, while your rebuttal addresses some of the problems, it by no means tells the whole story, either. Any time there is a mechanical object in use (in this case a truck) there are possibilities of breakdowns and delays. It is a given and most people will understand. But NOT after your company has left them sitting and waiting all weekend without a word! Then to send a truck that already has bulky items loaded on it; that is inexcusable. As for the customers acting hostile....maybe it had something to do with sitting around cooling their heels for two days without a word from your company?? I guarantee you that these folks became angrier with every passing hour and unfortunately the guys who showed up with the truck caught the fallout. They took the heat for YOU, Lee. Your rebuttal is even antagonistic and combative. Anyway, Lee, here is what you should have done: 1)Called Alistair and told him up front and immediately that there had been a mechanical breakdown beyond your control. Apologize profusely. Take your a$$ chewing. Being up front is how it is done; hiding from disgruntled customers will land you in more trouble. 2)Offered some alternatives that were within your power. When one of those alternatives was accepted, you should have busted your butt to fulfill your end of the deal, apologizing profusely for the foul up all the while. Don't send partially loaded trucks with half a crew. Again, take your own A$$ chewings. 3)Called to ensure that the second truck had arrived on schedule and was acceptable. Apologized again and taken whatever a$$ chewings were left in this customer...not sent the movers to take it for you. You stay with your customers whom you have already inconvenienced every step of the way. 4)You say you agreed to a Visa refund. Well, good for you. That is the only thing you have done right so far. 5)You should have put a lot more thought into your rebuttal. For one thing, your arrogance is a complete turn off. I bet dealing with you is a real joyful experience. Your truck broke down...no one can blame you for that unless you go into hiding like you did in this case. You let these people down and now don't like being exposed for it. Too bad. 6)You are granting Rip-off Report way too much power here; no one has to file a report here to take care of a credit card dispute. You could have done yourself a world of good if you had handled your rebuttal better. Alas, you have shown the world that to deal with you is to deal with someone who will hide and not really give a d**n once the payment is processed. Bad PR, Lee. "Rip off report should not post without asking the company for their report on what went on - this is a highly unfair and unethical practice" I must say that what on in the case of this one move was highly unfair and unethical toward the customer. We now have your "company report on what went on" and you are found to be lacking in dedication to your company and your customers, full of arrogance and your own self-importance. Learn to accept responsibility when things go wrong (and they will, over and over again) because no one has complete control over everything. Learn to say "I am sorry"(practice repeating it until it doesn't hurt anymore to say it)even when it is technically not your own personal fault. Learn to stand by your customers, even the more difficult ones, because you have already inconvenienced them. Learn to return phone calls even when you know your are in for an a$$ chewing. Learn a little humility. Learn some of these things quickly or you are dooming yourself and your business to failure. If you cannot learn them, hire a "happy" person who instinctively knows how to soothe frazzled put-out customers when these unfortunate situations arise. Do something more constructive than b***h about being exposed at Rip-off Report!

The only true thing in Lee's ( who has never contacted us whatsoever, as we have only dealt with Rhonda and rude boy Daryl ) is that they don't do moves in Edmonton. Although they list Alberta as a place they service, so perhaps that is also another misleading element of this non company. The company who did move us ( the third party Lee mentions ) was AG Van Lines. They were hired the Monday following the Saturday, that good old boys didn't show up or call. We have no complaints with them, given they had 20 minutes notice, and were begged to take the job. Understand, we paid for a mover three weeks in advance, and they booked it three days later than the due date, and they expect to keep there deposit for services not rendered. That is called fraud. Regardless, Rob, Trevor, the movers from AG Van lines, did tremendously, on impossibly short notice and a truck half full of vending machines, and the owner of AG followed up with us and apologized for the mover that quit. Now this mover quit because of personal issues and nothing to do with us being "abusive" you can follow up on that by contacting http://www.agvanlines.com/ directly to clear up any misleading remarks Lee has just left. We never even met the mover, so as to the claim he quit because we were abusive, Lee is wrong, or misinformed or lying to save face. We have also contacted the better business bureau, and played for them the phone call my wife had with Daryl in which the complete disassociation and ignorance of this company is evident. If the webmasters of this page wouldn't mind I can post an MP3 of the phone call, to show exactly how this company "serviced" us and denied they would be giving back the deposit which only a day before they had said would be refunded. If you want more information about Good Ol' Boys Moving you can also contact the Canadian Association of Movers 1-866-860-0065 and talk to Jim Leave. He has a file about them. We have also contacted the RCMP Fraud division, The Ontario Provincial Police, in Port Credit, The Ontario Ministry of Services, and the Alberta Gov Fair Trade division and enclosed them with files of the MP3 of Daryl telling us to go F*** ourselves. Good Ol' boys doesn't have trucks in Alberta, they use the other mover's trucks as contractors, and they charge $99 for doing something you could do yourself with your own phone book. If you are moving call the National Association of Movers 1-866-860-0065 and get the names of "reputable movers" and not some scam set up like these bozos. Lee, you can call us anytime, and apologize for your companies errors, but I doubt you will, because there is no excuse for incompetence. There is however; denial, false accusations, and ignorance. We just got your response to the BBB as well, they found it funny.

1. we do not provide local moving services in edmonton This move took place in calgary 2. We had a problem with truck so asked if an affiliate company could come - customer oked - customer was abusive so movers walked away from job 4. when booking locals we do not quote 4 people as only 3 people will fit in truck 5. customer stated that he would file a report to get a refund on his visa we stated we would not object to the request for refund coming through. 6. Rip off report should not post without asking the company for their report on what went on - this is a highly unfair and unethical practice

1. we do not provide local moving services in edmonton This move took place in calgary 2. We had a problem with truck so asked if an affiliate company could come - customer oked - customer was abusive so movers walked away from job 4. when booking locals we do not quote 4 people as only 3 people will fit in truck 5. customer stated that he would file a report to get a refund on his visa we stated we would not object to the request for refund coming through. 6. Rip off report should not post without asking the company for their report on what went on - this is a highly unfair and unethical practice

1. we do not provide local moving services in edmonton This move took place in calgary 2. We had a problem with truck so asked if an affiliate company could come - customer oked - customer was abusive so movers walked away from job 4. when booking locals we do not quote 4 people as only 3 people will fit in truck 5. customer stated that he would file a report to get a refund on his visa we stated we would not object to the request for refund coming through. 6. Rip off report should not post without asking the company for their report on what went on - this is a highly unfair and unethical practice

1. we do not provide local moving services in edmonton This move took place in calgary 2. We had a problem with truck so asked if an affiliate company could come - customer oked - customer was abusive so movers walked away from job 4. when booking locals we do not quote 4 people as only 3 people will fit in truck 5. customer stated that he would file a report to get a refund on his visa we stated we would not object to the request for refund coming through. 6. Rip off report should not post without asking the company for their report on what went on - this is a highly unfair and unethical practice