- Report: #1246546
Complaint Review: Goodman Manufacturing Company - Houston Texas
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Author Confirmed
Why?
Goodman Manufacturing Company
5151 San Felipe, Suite 500 Houston, 77056 Texas, USA
Phone:
1-877-254-4729
Web:
www.goodmanmfg.com
Categories:
Business Rating:
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Goodman Manufacturing Company Goodman is not a reputable company-buyer beware Houston Texas
In 2008 we purchased a Amana Goodman heating n a/c unit from Gilmore Heating n Air in Placerville Ca.(Goodman was the manufacturer) were told at the time it was the "top of the line energy efficient unit (like a Mercedes is next to a Kia)." Right from the get go when it was installed we had problems it would not work so Gilmore the seller bought us a cord of wood to keep us warm because we had no heat other than our fireplace. Finally after many service calls they found out that the manufacturer had installed a valve/piston in backwards. From then on all we have had is problems with the unit either the heat didn't work or the a/c didn't cool it has been a constant headache just enough to nickel dime you to death but then on 6/30/2015 the a/c went out again. Since then we have had 3 different tech out.We have been told now that we need to have our compressor and condenser replaced @ the total of $3,000. We bought this in good faith that this unit would last us much longer than what it has being we are both retired. We have the documentation on this fiasco they call top of the line. Amana/Goodman n they just say well the warranty is up but how can a reputable company say that when all we have endured with this unit is on going problems from day one! Beware of Goodman they do not n will NOT STAND behind their product once you have purchased their mrechandise they will turn their back on you. This unit was not any good from the start n what did they do anything they could to hold on to the money we had already given them. They are about the almighty dollar nothing more nothing less. Go elsewhere there are many reputable companies out there-this company is not reputable or responsible n I can see in other reviews that they have more dissatified customers then just us.
We have contacted this company thru BBB but they say our warranty is up well yes it is---- but the facts are this unit has been a lemon since they day they put it in.
Thank you for your attention to this matter.
