Complaint Review: GOODWILL STORE RON KRATOFIL CEO GINGER HAASE JOANNE PACANA BARB CLERK - Thorndale Pennsylvania

Tina, I am sorry that you think you had such a terrible experience at the Goodwill store in Thorndale, PA. Unfortunateley, it is all in your mind You have no real basis for complaining about this particular store. The employees work for minimum wage, because they are a charity. The assitant manager and manager are people who work there because they care about the charity and the community. Sadly, you must have a psychological problem and do not know it. You should get professional help. You have too much time on your hands and nothing constuctive to do. Instead of making up lies about people you do not know, you should take a long hard look at yourself. The people of the Goodwill store in Thorndale and nice and polite. I shop there often and have never had any problems. I know that none of the employees are stealing. The store is always clean and inviting. It's too bad that they have to deal with customers like you, people who complain for no reason. I believe you have personal problems and need a good friend. If you cannot afford to get professional help, there are many free clinics that would help you. I wish you do get help and soon. It will ruin the rest of your life if you continue to blame everyone else for your short comings! Frequent shopper, Downingtown, PA

Ok Something things Tina posted are indeed true but in the same light alot is not. Tina is known around for causing trouble and well if you stand within 2 feet of her just take a sniff and youll be drunk too. Yes there are things that should not be allowed to happen at this store but the same s**t happens NO MATTER where you work in retail. Ive worked for bigger companies (that pay alot better) and have had the same s**t going on and unless people are caught in the act... nothings going to be done.. at all... end of story. Look at Tinas story... all this badmouthing and nothing has been done.. at all. I think its funny that someone has so much time on her hands to "sit and watch" who comes in the store and when.. I dont like the company. I dont have any ill feelings towards the people that work there. Its your mouth that got you banned from not only this store Tina BUT every goodwill in PA! If you truely are upset about something in a retail store and dont like the way things are... contact someone higher up before running your mouth it might get you somewhere other then banned or MOVE ON and dont shop there. There are certain ways of going about things and yes i know im not helping by typing this but at least my 2 cents are out there. Im not just here to slam Tina... I dont like what goes on as much as the next person but nothing is being done... they wont do anything... and like the other post said it would cost more to train a new manager then its worth to goodwill they have people in the store that are shopping and in the end its all about the good old depoist at the end of the night and not if anyone likes who is running the store.

Hey tina if possible post could you post an email address. i do not want to post my own, i know that a few people tied to goodwill have seen this and have asked me about it. Id rather remain anonymous at least on these boards

Hey tina if possible post could you post an email address. i do not want to post my own, i know that a few people tied to goodwill have seen this and have asked me about it. Id rather remain anonymous at least on these boards

Hey tina if possible post could you post an email address. i do not want to post my own, i know that a few people tied to goodwill have seen this and have asked me about it. Id rather remain anonymous at least on these boards

Hey tina if possible post could you post an email address. i do not want to post my own, i know that a few people tied to goodwill have seen this and have asked me about it. Id rather remain anonymous at least on these boards

Hi LS Yes I want to go further with this, please contact respond on how to get a hold of each other. It needs to stop, as its still blatantly going on. Sorry I do not know how I didnt see this before. The Public has a right to know where there donations are really going.

Hello Tina. Great article great observation. I am a former manager of Goodwill Keystone area and Id like to provide insight and whatnot to your post. First and formost this had absolutly NOTHING to do with an online pickup. Goodwill Keystone consist of 33 stores which are then broken up into regions, Central, Northern, and Eastern. Thorndale falls into the Central area. There are 2 desginated shopgoodwill locations for all 33 locations. There is an office in Reading and an office in Berwyn. I was once in charge of jewlery and shopgoodwill at my location. They DO NOT OFFER INSTORE PICKUP OF ANY KIND! If an item is too heavy to ship they may be picked up at the shopgoodwill locations (i.e. Reading and Berwyn) but NOT at an individual store. Other Goodwill stores throughout the country may have diffrent policies but not in your situation. From what I understand what had happend to you is in violation of all of the Theft of Merchandise policies. Goodwill Keystone Area Zero Tolerance of Retail Theft Goodwill Keystone Area actively strives to protect its assets and the community's trust with regard to donations and the services we provide to people with disabilities and other barriers to employment. The following are examples of the more common activities that Goodwill Keystone Area considers as retail theft, and which will jeopardize your employment with our organization. THEFT OF MERCHANDISE: 1. Sweetheart Deal: An employee gives merchandise away to his/her family or friends. 2. Under Ring: An employee undercharges, or only rings up some of the items purchased. 3. Markdown: An employee reduces the established price of merchandise without proper management authorization. Examples: a. Items receives damage markdown but the item is not actually damaged. b. Item receives an employee discount; but, is not eligible for this discount. c. Item is sold as salvage to an employee. d. Shopper receives an employee discount but is not eligible for same. e. Employee receives an employee discount when a supervisor or manager is off duty; or, otherwise not available to approve or authorize the discount. f. Employee receives the employee discount and another store discount on the same item. 4.Price Switch: An employee changes or alters the tickets to a lower price, or to receive the employee discounts. 5. Container Switch: An employer changes the intent or value of the item to be sold at the ticketed price. THEFT of CASH: 1. No Sale/Till-Tap: An employee rings a No Sales (or doesn't close the register), and then steals the money (cash). 2. Refund/Exchange Fraud: An employee writes up a fraudulent refund and steals the cash. A customer's charge number may be used to credit one's personal, or a friend's account. 3. Void Fraud: An employee voids all or part of the transaction and steals the sales receipt or cash. 4. Failure to Record: An employee fails to ring up a sale, and steals all or part of the sales receipts or cash. 5. Deposit-Safe-Special Fund Theft: An employee steals money from the cash drawer, deposit bag, safe, donation can, or takes found money (i.e., money left in clothing or other donations. ^^^^ The above was taking DIRECTLY from the employee handbook. All employees are required to sign this form on their hire date. From my personal interactions with Stan McCarty and April Marconi they both take these matters quite seriously. I have only met April a few times and i got a fairly decent impression of her. Stan was actually fairly nice and professional he took his job very seriously. He is right infact, when he stated Goodwill does not have the funding to provide all its stores with cameras. Goodwill Keystone would MUCH rather spend their money less practical things. For instance their new $32,000 marketing campagin for their Back to School program. (In reality it isn't anything, the printed up a bunch of signage and stuck them up in all their stores. There are no additional discounts or anything). What seems like is happening Stan and April arent able to prove anything; if Management is denying it its their word against yours. Sadly Ive got the idea that Goodwill does not care about their employees or customers. Goodwill would rather save as much money as possible. If a Store Manager is involved its more time consuming and costly to fire and rehire and retrain. Especially when they are fired under a cause that cant be proven. Ginger as far as I know has been with goodwill for quite some time, and has done some positive things for the company in Corporates eyes. As long as Thorndales monthly sales figures are good i doubt theyd try to invistigate it further UNLESS more people come forward. This occurance isnt isolated to the Thorndale store. I was with goodwill for a decent amount of time to see just about every kind of scheme an employee or customer can pull. Back room shopping and holding items for customers is strictly forbidden. I have had to fire and have seen many associates get fired for this. Why exactly you were banned i could not say I do not know what goodwill's point of view on the situation but it doesnt seem to fit right. If you would like to do something more and feel you were wronged please respond to this. I will gather the nessicary information you need to contact Human Resources and file a complaint through them. Unfortuantly Ron has little to do with Goodwill at a store level. As a matter of fact im not sure what the heck he does I only met him once at a training program seemed nice but i dont think most of corprate understands the serious employee theft problem they have in their stores. Good Luck LS

I frequently buy large quantities of jewelry online at goodwill. The auctions always give the option to avoid shipping fees by picking up your item at the store. The bags I buy are quite large and it sounds like that is what is happening. I assure they are quite expensive and I have paid over $500 for one 30 pound bag. Pa has two online stores.