We have been a tenant of Gorenter for over four years. We gave notice to vacate the property well over the 30 days. We had the property professionally cleaned by carpet cleaners, maid service, and yard service to the tune $650. End of lease date was July 31st. We were out of the property on July 22nd. Keys were received by gorenter on July 24th. Their walkthrough was completed on July 27th. I paid a security deposit of $1050. Lo and behold on 8/16 I received not the return of my security deposit, a collections letter stating that we owed them $138 for a broken window we know nothing about! Not only that they charged for yard cleanup, cleaning of the home, a power wash? To the tune of $950? Thankfully I have all of my receipts. I have attempted to contact them to give them a chance to refund my money but I already know that they will just give me the run around. So I am filling a complaint with the BBB, the Attorney General's office, and filing a lawsuit against them. I will also be reaching out to local media outlets in a variety of forms to share my story along with anyone else's story to make the public aware as well as protect US the consumer. I would advise anyone else who has had an issue to stand up for yourselves and complain so that we can officially shut this company down! What they are doing is consumer fraud and are scamming hard working people just to line the company's wallet. Gorenter: feel free to contact me. Check my file, you have my number. Property address 8631 East Chaparral Rd Scottsdale AZ 85250. I kept all of my documentation including pictures and invoices because I knew it would come to this. I also have written statements from my neighbors and my boss who constantly drove by the property for me to make notations and take pictures of when and what was being done. I am expecting a full refund of my security deposit in the amount of $1050 if Gorenter would like to settle out of court. In the meantime, I will be doing what I stated above as well as a few other things to get this information out. I have also requested a copy of violation notifications from the City of Scottsdale past the date of my family moving out.