Complaint Review: Gossett Motor Cars - Memphis Tennessee

David from Gosset stated: "Gossett Motor Cars has never received any documentation such as copies of the front and back of the cancelled down payment check so that we can verify it has cleared our account. We will need to have that documentation in order to make any refunds. We have made the decision to refund $500 of the down payment and the other $500 will be forfeited to cover the service, detail and repossession cost of the vehicle." To me that seems that Gosset does not have decent accounting practices if they don't know that a check was cleared through their account. It also seems like the car purchasers got over on the dealer since the dealer is (saying) that they were going to refund $500. Most likely this was a spot purchase gone bad on the dealer's side for once. In general, this transaction sounds like both parties were a little bit to blame. Jacqueline and hubby should not have tried to purchase a vehicle when they were changing jobs the very NEXT day. And it is believable that Gabe Reynolds probably gave them a spot puchase document and filed their current employers pay stubs to get them financed even though he knew they were changing jobs.

David from Gosset stated: "Gossett Motor Cars has never received any documentation such as copies of the front and back of the cancelled down payment check so that we can verify it has cleared our account. We will need to have that documentation in order to make any refunds. We have made the decision to refund $500 of the down payment and the other $500 will be forfeited to cover the service, detail and repossession cost of the vehicle." To me that seems that Gosset does not have decent accounting practices if they don't know that a check was cleared through their account. It also seems like the car purchasers got over on the dealer since the dealer is (saying) that they were going to refund $500. Most likely this was a spot purchase gone bad on the dealer's side for once. In general, this transaction sounds like both parties were a little bit to blame. Jacqueline and hubby should not have tried to purchase a vehicle when they were changing jobs the very NEXT day. And it is believable that Gabe Reynolds probably gave them a spot puchase document and filed their current employers pay stubs to get them financed even though he knew they were changing jobs.

David from Gosset stated: "Gossett Motor Cars has never received any documentation such as copies of the front and back of the cancelled down payment check so that we can verify it has cleared our account. We will need to have that documentation in order to make any refunds. We have made the decision to refund $500 of the down payment and the other $500 will be forfeited to cover the service, detail and repossession cost of the vehicle." To me that seems that Gosset does not have decent accounting practices if they don't know that a check was cleared through their account. It also seems like the car purchasers got over on the dealer since the dealer is (saying) that they were going to refund $500. Most likely this was a spot purchase gone bad on the dealer's side for once. In general, this transaction sounds like both parties were a little bit to blame. Jacqueline and hubby should not have tried to purchase a vehicle when they were changing jobs the very NEXT day. And it is believable that Gabe Reynolds probably gave them a spot puchase document and filed their current employers pay stubs to get them financed even though he knew they were changing jobs.

Gossett Motor Cars would like to respond to the complaint issued by Jacqueline of Bald Knob, Arkansas U.S.A. We feel her complaint is unfair and misleading in most of its content. Jacqueline and her husband Dale came to Gossett Motor Cars in May of 2004 not March as her complaint states. Gabe Reynolds had sent an invitation to come in and give us a chance to help them purchase a vehicle and re-establish their credit after the bankruptcy. Gabe Reynolds did fill out a credit application on both Jacqueline and Dale and he was given information about the employment. The employment information reflected a short four month job time with both the current and previous employers. We were given a conditional approval to finance the vehicle and so we delivered the 2002 Chevrolet Silverado on May 18, 2004 and sent the finance contract to the lender for funding. The funding department at the lender was conducting its normal practice of verifying information on the credit application and it was discovered that both Jacqueline and Dale had quit their jobs that were indicated as their current employment on the application. This was reason enough for the lender to realize that the applicants would have had three different jobs in a relatively short period of time. With the past credit history and unstable job performance the lender elected to reject the contract and send it back to Gossett Motor Cars. Had Jacqueline and Dale not quit their jobs, the contract most likely would have been accepted and the sale would have gone through. When we could not think of any other way to secure a finance approval we did contact Jacqueline and Dale and asked that they return the vehicle. They made more than one commitment to return the vehicle, but they did not show up as they had stated they would. We contacted them after they had not shown up on one of the times they said they would and they stated they were on the road and could not come in until the following week. This was unacceptable and we were forced to pay two drivers to go and pick up the vehicle in Arkansas and bring it back to Memphis. Jacqueline and Dale had possession of our vehicle for over 60 days and they put 4,601 miles on the odometer. This vehicle had to be re-detailed and serviced when it returned to the dealership. We should not have had to spend money to get our vehicle back and therefore this expense would be paid by Jacqueline and Dale. The detail and service of the vehicle should also be the responsibility of Jacqueline and Dale, not to mention the 4,601 miles and over two months they drove the vehicle. Gossett Motor Cars has never received any documentation such as copies of the front and back of the cancelled down payment check so that we can verify it has cleared our account. We will need to have that documentation in order to make any refunds. We have made the decision to refund $500 of the down payment and the other $500 will be forfeited to cover the service, detail and repossession cost of the vehicle.