- Report: #646310
Complaint Review: GPal.net - Springfield Missouri
Reported By:
CheapAsCanBe.com -
Springfield, Missouri, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
GPal.net
1083 Vine St # 215 Healdsburg, CA 95448-4830 Springfield, 65804 Missouri, United States of America
Phone:
1-800-813-GPAL (4725)
Web:
http://www.gunpal.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
GPal.net GunPal Trabsfer of funds were promised within 2-7 business as advertised. Funds have been owed for two months in the amount of $7399.11. Springfield, Missouri
GPal.net has owed us money since August, 01, 2010. They refuse to answer our inquires via e-mail support or phone as to when we can expect payment of the $7399.11 that they are illegally holding that is owed to us.
We have made numerous pleas and attempts to retrieve the money that is owed to us, but all attempts have been stalled or ignored by Gpal.net.
GPal.net has been extremely arrogant and disrespectful to those demanding payment, and have even threatened some with legal action if they did not back off and accept GPal's excuses and stalling techniques.
GPal.net has been claiming banking problems for several months as to the reason they cannot pay out monies that are owed to others.
When one calls GPal's phone support they are left on hold for hours with no response, or the line simply disconnects.
For a better understanding of the magnitude of the problem and to see how many people and companies are owed money by Gpal.net visit the below links:
http://www.calguns.net/calgunforum/forumdisplay.php?f=201
2 Updates & Rebuttals
CheapAsCanBe.com
Springfield,Missouri,
United States of America
Two months is not withholding?
#2Author of original report
Thu, October 07, 2010
We find it comical that someone who is "not defending" GPal would have the nerve to post that keeping someone's money for over two months is not "withholding". Regardless of what GPal's personal problems are, which are just that, GPal's problems and not ours, they are in violation of the written contract of depositing monies owed within the advertised 2-7 business days. Anything short of that is withholding, regardless of the reason, which is why breach of contract includes the verbiage that someone is in breach of contract even if they are unable to meet the requirements of the contract. Additionally, the Sonoma County District Attorney's Office seems to agree that something is amiss, which is why they are actively investigating the matter.
Tactical City
Sacramento,California,
United States of America
Gpal Withdrawls Delayed, Not Stolen.
#3Consumer Comment
Wed, October 06, 2010
While certainly not defending Gpal, I would like to offer some more tempered information. Let me start by saying I do not work for Gpal. I am simply a (former) customer like you who got screwed over financially by Gpals current withdrawal problems.
Gpal is not withholding money, stealing money, or doing anything illegal with your money. It is however being very slow to process withdrawals for reasons not entirely of their own making.
As far as I can tell from conversations with Gpal support, in May or June of this year the bank for which Gpals software was specifically designed to work with started having problems with the ACH withdrawal process. When Gpal contacted the bank, they told Gpal everything was fine and on track. Only it wasnt. So Gpal switched banks and cut checks for everyone who was missing money.
Now comes the current problem. Gpals software was designed to work with that specific bank. Not the new bank. So every withdrawal has to be manually processed by a Gpal employee rather than it being something that is automatic. Too many customers, not enough employees, and not enough hours in the day results in very slow processing time on withdrawals. My personal experience resulted in an average of a 21 day withdrawal.
While Gpal means well, there real error in judgment here is in not adequately explaining the problem and timeline for a solution. People made plans based on misinformation, and found themselves in much deeper financial trouble than the otherwise would have if Gpal had explained the situation more clearly. Instead they trusted the It will be fixed very soon response from Gpals support staff and got into real financial trouble.
All of the above is of course based on what I have been told by Gpal themselves. It could be complete B.S. However, as a web developer myself, I trust and believe that explanation of the problem because it makes sense from a programming perspective. What doesnt make sense is why it has not been fixed already, why they are not adequately explaining the problem to their customers, and why they are still taking on new customers when they cannot service the customers they already have? Gpal means well, but they find themselves in a very difficult place. Instead of biting the bullet, and stopping the addition of new customers and new transactions or explaining to their customers the details of their withdrawal issues they are continuing as if it is business as usual. That only adds more fuel to the fire.
My point is, while I would hold off on continuing to do process transactions with them I would not be overly stressed that you have been completely ripped off. By the time you hire a lawyer Gpal will have already gotten you your money. They are just going to take a very long time to do it. At least until withdrawals become an automated process again.
I know that doesnt make it any more pleasant. When the amount they owed me was at its peak I was extremely upset. I just wanted to pass on what I learned while experiencing the same issues as it might help you get through yours with your hairline intact.
