- Report: #306263
Complaint Review: Grant Master / Raven Media - New York City New York
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Author Confirmed
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Grant Master / Raven Media
grantmastercd.com New York City, New York, U.S.A.
Phone:
866-3965694
Web:
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Grant Master / Raven Media Free Trial Membership Ripoff New York City New York
I signed up for what I was told was a FREE CD and that I would only be paying s&h. I read the policies and procedures document and read though everything on my email receipt. There was no mention of having to cancel the "Free Trial Membership" they were so gracious to offer.
I had spoke to one of the CSR on the phone, because they hounded me until I answered. I told her that I only want the CD and nothing else.
After receiving the CD I notice a 39.95 charge from the same company on my bank account. When I called the CSR told me that the "Membership" information was in on the order page and that I had to cancel my "Free Trial Membership" or that I would be charged monthly. NOTE: it is not part of the p&p document or on the email receipt, but instead fine print on the website, which I almost missed, except she pointed it out to me:
"Terms and Disclosures. By submitting this form I am ordering the Grant Master Software and trial membership for one dollar and ninety-nine cents, after the seven day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the fourteen day and twenty-one day bonus trials to Express Business Funding and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel."
The company rebuttals that state that this information is on the policies and procedures and the email confirmation are incorrect. This information only appears in one place and you have to enter your personal information to find it again.
This is a ripoff and should not be allowed to continue in this way. If they had this information in the p&p and in the confirmation email, as they stated, it would have been disclosure, but this is more than a little bit sneaky.
Sam in denver
Denver, Colorado
U.S.A.
I had spoke to one of the CSR on the phone, because they hounded me until I answered. I told her that I only want the CD and nothing else.
After receiving the CD I notice a 39.95 charge from the same company on my bank account. When I called the CSR told me that the "Membership" information was in on the order page and that I had to cancel my "Free Trial Membership" or that I would be charged monthly. NOTE: it is not part of the p&p document or on the email receipt, but instead fine print on the website, which I almost missed, except she pointed it out to me:
"Terms and Disclosures. By submitting this form I am ordering the Grant Master Software and trial membership for one dollar and ninety-nine cents, after the seven day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the fourteen day and twenty-one day bonus trials to Express Business Funding and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel."
The company rebuttals that state that this information is on the policies and procedures and the email confirmation are incorrect. This information only appears in one place and you have to enter your personal information to find it again.
This is a ripoff and should not be allowed to continue in this way. If they had this information in the p&p and in the confirmation email, as they stated, it would have been disclosure, but this is more than a little bit sneaky.
Sam in denver
Denver, Colorado
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Fri, February 08, 2008
I would like to discuss Sam in Denver's concerns with her to insure that she is taken care of. First and foremost I offer an apology for the breakdown in service Sam in Denver obviously experienced. Unfortunately I was unable to locate your account. If you come back to read this and want to discuss your accounts please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5694, they are available Monday-Friday 9 am - 9 pm Eastern Time. If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at [email protected]. Once again, my apologies to Sam in Denver. Hopefully, we will hear from her soon so that we can be sure she is satisfied. Sincerely, Ryan R.
