- Report: #232069
Complaint Review: GRANT SEARCH ASSISTANT - LAS VEGAS Nevada
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Author Confirmed
Why?
GRANT SEARCH ASSISTANT
2620 S MARYLAND PKWY 895A LAS VEGAS, 89109 Nevada, U.S.A.
Phone:
866-3965718
Web:
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GRANT SEARCH ASSISTANT GREEDY ,SERIAL,DECEPTIVE,RIPOFF,ARTIST LAS VEGAS Nevada
I went on-line searching for information on grants to help pay for my son's school. I am a single mom and trying to make ends meet.
What I found was grant search assistant and the offer for the cost of $1.95 to cover the postage they would send a free cd to try for a period of fourteen days and then I would need to cancel the service if I wasn't happy.
Fair enough right, wrong. What I received about two and a half weeks later was the cd and two days after that a notice from my bank that my account was over drawn.
What gsa did was bill my account for $29.95. As a resul tthe bank charged me a $32.00 service charge for not having sufficent funds in the account.
I immediately called gsa and the person on the line identified himself as christian. I told him my tale of woe and was informed that i was sent a e-mail clearly stating the policy.
I explained that i never received any e-mail period. He said you had two weeks to try it and you didn't cancel.
I then asked how I could possibly try the two week trial and cancel the service since the entire nightmare has only been three weeks.
Christian then informed me that I was sent a e-mail with info on how to use the service on-line without a cd.
I demanded an immediate refund and informed him, that I had stumbled onto your sight and found negative information about this co.
I again informed him I only agreed to pay the $1.95 postage.
As a result of this I now have to pay this overdraft fee. He said oh well.
I called my bank (Sun trust) and was informed that I must come into the bank in person and pay the negative balance and put my account on a no debit status and wait to see if this co. refunds my account, to prevent this from happening to me again.
Patricia
BELTSVILLE, Maryland
U.S.A.
What I found was grant search assistant and the offer for the cost of $1.95 to cover the postage they would send a free cd to try for a period of fourteen days and then I would need to cancel the service if I wasn't happy.
Fair enough right, wrong. What I received about two and a half weeks later was the cd and two days after that a notice from my bank that my account was over drawn.
What gsa did was bill my account for $29.95. As a resul tthe bank charged me a $32.00 service charge for not having sufficent funds in the account.
I immediately called gsa and the person on the line identified himself as christian. I told him my tale of woe and was informed that i was sent a e-mail clearly stating the policy.
I explained that i never received any e-mail period. He said you had two weeks to try it and you didn't cancel.
I then asked how I could possibly try the two week trial and cancel the service since the entire nightmare has only been three weeks.
Christian then informed me that I was sent a e-mail with info on how to use the service on-line without a cd.
I demanded an immediate refund and informed him, that I had stumbled onto your sight and found negative information about this co.
I again informed him I only agreed to pay the $1.95 postage.
As a result of this I now have to pay this overdraft fee. He said oh well.
I called my bank (Sun trust) and was informed that I must come into the bank in person and pay the negative balance and put my account on a no debit status and wait to see if this co. refunds my account, to prevent this from happening to me again.
Patricia
BELTSVILLE, Maryland
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Tue, January 30, 2007
First of all let me offer my sincerest apologies to Patricia. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. The trial period is free for 14 days and we would not have charged Daniel had he cancelled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. I have located Patricia's account and the charge she is disputing have been fully refunded as of 1/23/07. If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at [email protected] and I would be happy to address your concerns ASAP. Sincerely, Ryan R.
