Ryan
St. George,#2UPDATE Employee
Tue, July 08, 2008
I would like to discuss Jjp's concerns with him/her to insure that he/she is taken care of. Unfortunately, without a last name or an email address I cannot find his/her account with the necessary contact information. First and foremost I offer an apology for the breakdown in service Jjp obviously experienced. I can assure you we are not a scam company. We've been in business for well over 7 years. Please understand, if fraud was perpetrated against you, it was perpetrated against our company as well. Someone outside our company had to have used your information to order our product, we've sent this product out to the address that was entered online by whomever this individual is. We've also provided them access to our extensive online database for their use, if this person is not you, then you are due a refund. This means someone has stolen our services without paying for them. We take accusations of fraud very seriously and will assist any law enforcement agency to fullest with any investigation. Jjp, please contact me ASAP so that I may be able to address your concerns immediately. If you are another customer that needs to contact customer service, they can be reached at 866-396-5694 Monday-Friday 9 am-9 pm EST. If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at [email protected]. Once again, my apologies to Jjp. Hopefully, I will hear from him/her soon so that we can get this resolved. Sincerely, Ryan R.