Michael
Taunton,#2Author of original report
Fri, November 17, 2006
I just wanted to write to you nice folks at BadBusinessBureau.com and thank you for allowing me to post to your fine site. I would also like to thank the folks at Raven Media. When I reached home from work this evening on 11/16/06 a nice woman had called on behalf of the company that represents Grant Writer Pro (Raven Media). She was very nice and she stated that she had listened to my call to customer service from this past evening and she promptly refunded me the $29.95 that I was out for the CD. The folks at Grant Writer Pro were extremely polite and cordial and I truly appreciate their swift response to the issue that I had raised. My problem has been amicably resolved as of this writing. Sincerely,
Ryan
St. George,#3UPDATE Employee
Fri, November 17, 2006
First of all let me offer my sincerest apologies to Michael. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. The trial period is free for 14 days and we would not have charged Michael had he cancelled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. I have located Michael's account and the charges he is disputing have been fully refunded as of today. If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at [email protected] and I would be happy to address your concerns ASAP. Sincerely, Ryan R.