Ryan
St. George,#2UPDATE Employee
Thu, January 18, 2007
I located Mary Jane's account to verify that she had indeed been refunded, as it is not our policy to ever charge a customer that is not interested in utilizing the additional services that accompany the free CD. Clients simply need to do as Mary Jane has done and follow the instructions to contact customer support at 1-866-370-7270 and express a desire to cancel services during the free trial period, or anytime thereafter. Mary Jane did state in her complaint that my name and phone number was found by her on this site after it had been posted by someone else. I actually post this on every rebuttal I file as I want to make sure any clients we've failed in any way understand that I am available to help resolve their concerns. I demand that our company provides professionalism and respect to our clients and when we fail them in this or any other area I would like to resolve it. If you are a client that we have failed in any area please contact me directly by calling me on my cell phone at 435-773-1795 or via email at [email protected] ASAP so that I can help you receive the resolution you are seeking. Sincerely, Ryan R.