- Report: #594570
Complaint Review: Grapplers Quest - Internet
Reported By:
Leo -
Margate, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Grapplers Quest
grapplersquest.com Internet, United States of America
Phone:
Web:
grapplersquest.com
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Grapplers Quest Brian Cimins This company is a disgrace to the martial arts world!!! Internet
This company offers a grappling competition around the US constantly moving their location. I enrolled my nephew to one of their competitions in Orlando, FL, and to make sure there was no problems I paid the enrollment fee 2 weeks in advance. On their website the encourage you to register early and they offer a $20 off your registration fee as motivation to do so. Competitors are also supposed to receive a free shirt from the event. When we arrived in Orlando we went to weight my nephew to make sure he made weight for his division, only to find out that he was never registered for the event. On the application that we had sent in it specifically said $50 for teens for 1 division. According to their representative that was not so. Registration was now $100. Not to lose the trip and disapoint my nephew I paid $100 for his registration again, and never even got the so called $20 off. The next day for the competition we got there early and looked to see who my nephew would be grappling with. To our surprise his name was nowhere to be found. When I went to complaint I had to get in a line of furious instructors and parents who were having the very same problem. Instead of taking care of the situation the promoter, Brian Cimins, was only interested in starting his so called competitions. They started to call kids to grapple without any instructor nor parent around. Many kids were heart broken because they fought against other kids that were on a higher division, or weight causing them to lose and be disqualified. My nephew then aproached me saying that he had just fought some kid and lost. When I confronted the official he said that the Mr. Cimins had given them orders to get all the kids going to get those fights out of the way. Not once did Mr. Cimins take these kids feelings in consideration. They were simply thrown into the matt without any supervision of a parent or instructor. When my nephew told the official that he was going to get me or his professor, he was told to get on the matt or be disqualified. Many kids ended up crying, parents ended up furious, and the whole thing was a mess. Simply because Mr. Cimins was more interested in squeezing all the money that he could up untill the last minute. I myself trained in the past and have competed in many competitions before, and can trully say that Grapplers Quest is a disgrace to the martial arts world. They do not honor any of the things they promisse. All I can say is lesson learned and I will be calling my attorney to see if there is any way for me to get the money I spent back.
1 Updates & Rebuttals
Brian Cimins, CEO
Wayne,New Jersey,
United States of America
I want to make you feel whole...
#2REBUTTAL Owner of company
Thu, April 29, 2010
My name is Brian Cimins, CEO and Founder of Grapplers Quest. I'm truly sorry about your poor experience with our Orlando event. In regards to the pricing, we offer early registration discounts that range from $50-$80, to $100 at the door, so if you registered at the door, I'm sorry for the misunderstanding, but those were the prices.
We implemented a brand new bracketing software system that caused some significant delays and an unfortunate mix-up sending out BJJ and No-Gi divisions at the same time. We're trying to revolutionize the way martial arts events are run worldwide and we tried something and it was a rocky start, but once the event started rolling along, it went fairly smoothly.
I never wanted to rush the children, we were simply realigning the brackets and waiting for competitors on other rings, especially those without a match to ensure they could get a chance to compete. All of the parents or guardians approved the division switches. There was some confusion with itineraries and some significant delays with awards, but you write as if we had bad intent in our hearts and that bothers me. Please don't question my integrity or judge me from one small experience. I've been in the grappling industry for 13 years and built a brand that millions of grappling fans around are proud to be a part of.
For those things you experienced, I'm sorry and I'd be glad to offer you a credit and two free tickets to any future event of your choice, but I'm curious why you didn't just email me like 4 different people told you on Facebook when you commented about this same complaint on unrelated threads.
I'm the first person to ask for constructive criticism, I want to make the best event possible. Everyone that knows me knows that I'm a reasonable and fair person. What happen at our event may not have been acceptable, but how this was handled wasn't either.
We've fully addressed all of our registration and weigh-in issues and I'm 100% confident that moving forward we'll offer a much better experience. Our Developers are geniuses and as a team, we will make it great. Email me at: [email protected] and I'll be happy to offer you a credit to any future event of your choice and know that I respect your right to complain, if it's a legitimate complaint, we take responsibility for our actions.
Everyone knows that if something happens, a competitor gets injured in No-Gi or has to leave and can't compete in BJJ, that we always offer credits to future events. We want people to come back, because we're not just building a branded event, we're building the groundwork for an entire sport. I look forward to receiving your email and promise to stand by my word, if you email me at: [email protected]
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