- Report: #745714
Complaint Review: grasscity.com - Select State/Province
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grasscity.com
Select State/Province, Netherlands
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www.grasscity.com
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grasscity.com grasscity.com WILL NOT SHIP YOU ANYTHING DO NOT ORDER Netherlands
Ordered a nice looking Magic Glass piece. Website states "Orders with Magic Glass items have a 3 to 7 ( business) day window to dispatch."
4 weeks later it had not shipped and I had not received any correspondence. I emailed them. Their response:
"Due to Magic Glass getting a bit overloaded with orders because people
have found out how great they really are, the 1-3 weeks is now more
accurate than the 3-7 business days that we have listed on the website.
We'll probably have to change that on the site."
*NOTE THE WEBSITE STILL SAYS 3-7 DAYS*
Then they said they have a shipment from them coming in the next 2 days. 2 days later, they say oh, it's coming today, next day, oh, it's coming in a week. A week later, oh, it's coming soon we think. It's now over 6 weeks since I placed my order.
So I asked them to provide a alternative product or anything they can actually ship me and I started getting standard form email's back every email instead of them writing me.
End of story I disputed the charges just in time. Go local or everyonedoesit, I tried Grasscity because everyonedoesit took a long time to ship also, but at least they actually shipped a product instead of trying to drag a customer over their allowed dispute time. Terrible customer service.
4 weeks later it had not shipped and I had not received any correspondence. I emailed them. Their response:
"Due to Magic Glass getting a bit overloaded with orders because people
have found out how great they really are, the 1-3 weeks is now more
accurate than the 3-7 business days that we have listed on the website.
We'll probably have to change that on the site."
*NOTE THE WEBSITE STILL SAYS 3-7 DAYS*
Then they said they have a shipment from them coming in the next 2 days. 2 days later, they say oh, it's coming today, next day, oh, it's coming in a week. A week later, oh, it's coming soon we think. It's now over 6 weeks since I placed my order.
So I asked them to provide a alternative product or anything they can actually ship me and I started getting standard form email's back every email instead of them writing me.
End of story I disputed the charges just in time. Go local or everyonedoesit, I tried Grasscity because everyonedoesit took a long time to ship also, but at least they actually shipped a product instead of trying to drag a customer over their allowed dispute time. Terrible customer service.
