Complaint Review: Greatvacs.com - Rocky Mountain Vacuum Brokers - Dustin - West Jordan Utah

 Great vacs is an amazing place to buy vaccums. Dustin is great. I really don't know why you would file a report against this place. The used vaccums are always cleaned and sanitized before they are shipped. I love this site and would use it again.

This is Dustin at GreatVacs. I am responding to this report as it is inaccurate. . This is a very simple case of someone who things she is above the law. She bought a 12 Year old vacuum that had been cleaned and reconditioned. A 12 year old vacuum is not going to be perfect of course but she was wanting one basically new which of course she did not buy. When we got it back it looked perfect and looked like it had not even been taken out of the box. We did nothing to it and sold it to someone else who loved it. She also knew our return policy and it is clearly posted on our website. We have a 30 day return policy no questions asked, dont like it for any reason ship it back. No restocking fee its just less shipping charges and then we pay for credit card fees, recleaning (from the customer using it) and reboxing. So all our customers know returns are just less shipping charges with no troubles. So she bought a 12 year old Kirby did not want it for whatever and tried to be above the law with our return policy which she knew about. When we stated that all returns are less shipping she freaked out. Its our return policy for years all our customers understand this and that is fair. So this is a simple case of someone who does not want to abide by our return policies and thinking she can strong arm us into breaking them which is not fair to us and other customers. We are a legitimate business, we have been in business for many years with Thousands and Thousands of very happy customers. I have posted a few emails we have gotten from them below. "Dear Dustin, I am an extremely happy customer regarding YOU, your company, your great after-sales customer service, and the Tri-Star vacuum cleaner. It has been pleasure to receive the same courtesy extended after my purchase as I received prior to it. After 2 months of use, the vacuum cleaner has been everything you promised. Additionally, not only did I promptly receive the product, but the service after sales was the best. Without hesitation, I recommend you to anyone and everyone. Because of this, you may refer any prospective customer to me, and I will be glad to give a personal recommendation. It has been refreshing to have done business with such an honest and honorable business person with high integrity. Sincerely, Brent Ross" AND " Just got my vacuum - and I HAD to say thank you!!! I have 3 kids, 1 dog, and 6 cats - I live on a 12 acre farm and my house is ALWAYS the hangout for kids, family and friends. I have gone through SO many vacuums that I could start a vacuum graveyard! When I tried the Kirby for the first time (I remember my grandmothers used to suck the earth's core right up into the bag) I KNEW i'd found the right vacuum for me Mary " AND "Hey Dustin, Fed Ex delivered the Kirby yesterday. Works great! Katie, my 17 year old coach in charge of vacuuming each night, sent me a text "LOVE THE NEW KIRBY!!!" She was excited. Our old Kirby needs a new cord - shorts out - and new back wheels - it is in the shop here now. What a difference!!! I just finished vacuuming the floor mat (40'x40') - very dense, fibrous carpet - it is the reason we first purchased a Kirby 6 years ago - and the New Kirby did a fantastic job - it rolls so much smoother. I'll be glad to have the old kirby fixed up again! I forgot how smooth it used to roll! " AND "I just about cried when I used my Filter Queen for the first time. To think I have been using my crappy Dyson all this time was terrible to me. Thank you so much for such a great vacuum!" AND "Dustin! You are wonderful! This is simply the best service I've ever gotten on any online purchase I have made... and I have made quite a few! Do you have a website or any other place I can leave a review at besides eBay? I'm just blown away by your excellent customer service, I really do appreciate it and wish more businesses/people were like you! Thanks! Anne" AND "I previously owned a rebuilt Kirby vacuum, which was approx. 25-30 years old and was happy with it except for the weight and maneuverability factor. A Kirby salesperson showed me the new model and I saw how easy it was to move around and was so impressed that I almost purchased a new one. I fortunately came across your website by accident researching data on my own before I purchased another one. The price on your site was 1/3 that of a NEW model and after reading several reviews decided to buy the "Ultimate Diamond Edition" model. I received everything as mentioned ad in excellent shape, tried the vacuum and was very pleased with my purchase. I was further impressed that a manual was included even though it was for the Sentria model which still showed all the basic things I needed to know. I'm sending u this as it wont all fit in feedback and wanted u to know." AND on and on, we have thousands of happy customers. We are a fair and honest company. We dont roll over to threats though, we have company policies that are fair for everyone involved and we do stick to them. If you have ANY questions feel free to email me personally at [email protected] Thanks Dustin

This is Dustin at GreatVacs. I am responding to this report as it is inaccurate. I am a little scared that instead of posting her personal information she posted ours here at this post. I dont know why she would not want to put her information there. This is a very simple case of someone who things she is above the law. She bought a 12 Year old vacuum that had been cleaned and reconditioned. A 12 year old vacuum is not going to be perfect of course but she was wanting one basically new which of course she did not buy. When we got it back it looked perfect and looked like it had not even been taken out of the box. We did nothing to it and sold it to someone else who loved it. She also knew our return policy and it is clearly posted on our website. We have a 30 day return policy no questions asked, dont like it for any reason ship it back. No restocking fee its just less shipping charges and then we pay for credit card fees, recleaning (from the customer using it) and reboxing. So all our customers know returns are just less shipping charges with no troubles. So she bought a 12 year old Kirby did not want it for whatever and tried to be above the law with our return policy which she knew about. When we stated that all returns are less shipping she freaked out. Its our return policy for years all our customers understand this and that is fair. So this is a simple case of someone who does not want to abide by our return policies and thinking she can strong arm us into breaking them which is not fair to us and other customers. We are a legitimate business, we have been in business for many years with Thousands and Thousands of very happy customers. I have posted a few emails we have gotten from them below. "Dear Dustin, I am an extremely happy customer regarding YOU, your company, your great after-sales customer service, and the Tri-Star vacuum cleaner. It has been pleasure to receive the same courtesy extended after my purchase as I received prior to it. After 2 months of use, the vacuum cleaner has been everything you promised. Additionally, not only did I promptly receive the product, but the service after sales was the best. Without hesitation, I recommend you to anyone and everyone. Because of this, you may refer any prospective customer to me, and I will be glad to give a personal recommendation. It has been refreshing to have done business with such an honest and honorable business person with high integrity. Sincerely, Brent Ross" AND " Just got my vacuum - and I HAD to say thank you!!! I have 3 kids, 1 dog, and 6 cats - I live on a 12 acre farm and my house is ALWAYS the hangout for kids, family and friends. I have gone through SO many vacuums that I could start a vacuum graveyard! When I tried the Kirby for the first time (I remember my grandmothers used to suck the earth's core right up into the bag) I KNEW i'd found the right vacuum for me Mary " AND "Hey Dustin, Fed Ex delivered the Kirby yesterday. Works great! Katie, my 17 year old coach in charge of vacuuming each night, sent me a text "LOVE THE NEW KIRBY!!!" She was excited. Our old Kirby needs a new cord - shorts out - and new back wheels - it is in the shop here now. What a difference!!! I just finished vacuuming the floor mat (40'x40') - very dense, fibrous carpet - it is the reason we first purchased a Kirby 6 years ago - and the New Kirby did a fantastic job - it rolls so much smoother. I'll be glad to have the old kirby fixed up again! I forgot how smooth it used to roll! " AND "I just about cried when I used my Filter Queen for the first time. To think I have been using my crappy Dyson all this time was terrible to me. Thank you so much for such a great vacuum!" AND "Dustin! You are wonderful! This is simply the best service I've ever gotten on any online purchase I have made... and I have made quite a few! Do you have a website or any other place I can leave a review at besides eBay? I'm just blown away by your excellent customer service, I really do appreciate it and wish more businesses/people were like you! Thanks! Anne" AND "I previously owned a rebuilt Kirby vacuum, which was approx. 25-30 years old and was happy with it except for the weight and maneuverability factor. A Kirby salesperson showed me the new model and I saw how easy it was to move around and was so impressed that I almost purchased a new one. I fortunately came across your website by accident researching data on my own before I purchased another one. The price on your site was 1/3 that of a NEW model and after reading several reviews decided to buy the "Ultimate Diamond Edition" model. I received everything as mentioned ad in excellent shape, tried the vacuum and was very pleased with my purchase. I was further impressed that a manual was included even though it was for the Sentria model which still showed all the basic things I needed to know. I'm sending u this as it wont all fit in feedback and wanted u to know." AND on and on, we have thousands of happy customers. We are a fair and honest company. We dont roll over to threats though, we have company policies that are fair for everyone involved and we do stick to them. If you have ANY questions feel free to email me personally at [email protected] Thanks Dustin