- Report: #1134694
Complaint Review: Green Coffee Extract - Clearwater Florida
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Author Not Confirmed
Why?
Green Coffee Extract
P.O. Box 10841 Clearwater, 10841 Florida, USA
Phone:
877-634-9807
Web:
www.thegreencoffee.co
Categories:
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Green Coffee Extract Global FullfillmentGreen Coffee Pure Overcharged/Deceptive that product "trial" really a long term purchase agreement Clearwater Florida
About a year ago I ordered online a trial bottle of Green Coffee Extract (also called Green Coffee Pure) from Global Fullfillment P.O. Box 10841 Clearwater, FL 33757, 877-634-9807 for $4.00 I looked very carefully at the advertisement because I did not want to be signing up for a long term commitment to purchase every month. There was nothing about that in the ad. I assumed I would get a sample and was just paying for postage.
I was sent an entire bottle and a few weeks later my credit card was charged $79.97. I did not notice that charge immediately, but the next month I did notice when I was charged $83.97 when they sent out another bottle. That is when I called customer support and told them I had not signed up for a monthly purchase, that I wanted a refund and that I would happily send back their product (I hadn't opened or used either bottle). I was told I could not send back the product and that I had agreed to the monthly purchase by ordering the $4.00 trial.
Apparently, in very small letters, it says "I agree to the terms and conditions', next to the box you have to click on to order. I had specifically looked for anything about a montly purchase agreement before I placed my first trial order and there was nothing evident about that on the advertisement. I told her I thought their ad was very deceptive and I went to my bank to see about getting a refund and stopping the payments on my credit card.
I was able to get the $83.97 amount refunded but they refused to take back the product or refund the $79.97. They also did stop sending me the product -after the bank got involved- but that may have been because I cancelled the credit card I had used with them. Other companies selling green coffee extract charge around $45 a bottle. This company is vastly overcharging for its product and is very deceptive about what customers are actually agreeing to purchase.
