First, I had a problem with my lap top. He removed programs without first asking, he also uninstalled my McAfee anti virus and instead installed a free anti virus which is causing now viruses. Computer came back with more problems then the one simple thing he did fix. but charged $129...For example: I cannot type even one sentence without the cursor moving to a different spot on the text....so I cannot type any doc or email without first having to correct mistakes made by this problem...that did NOT exist prior to his "meddling"...he never returned my calls to fix what he messed up!!! He said he learned everything he knows by trial and error..Don't trust this guy without your lap top or desktop...chances are it will come back in worse shape