Green Dot
United States of America#2UPDATE Employee
Sat, December 05, 2009
Green Dot apologizes for your inconvenience and we want to help. Our reloadable cards are not gift cards, but rather financial services products and therefore we are required by federal law to verify customers identities before a card can be used. This means each customer must provide their name, address, date of birth and social security number. We do our best to alert customers of this requirement prior to purchasing our cards by including this information on the card package. But, even after a card is purchased if a customer is uncomfortable giving their personal information Green Dot offers a full refund of the initial load and the card purchase price. The refund option is easily accessible on our automated system. Green Dot wants to give you a full refund so you can enjoy your wedding gift. If you have not registered your card please call 866 785-6963, select the refund option and have your temporary card number available. If you have registered your card please call 866 795-7597, select the customer support option and have your card number available. Once you are on the line with a Specialist just let them know you want a refund.
Mike805
Goleta,#3Consumer Suggestion
Fri, December 04, 2009
You were given a Green Dot RELOADABLE Debit card.. it's not a gift card.
Reloadable debit cards require more personal info to register the card vs
a Gift Card/non reloadable Debit card. Why? Because you can direct deposit into the cards and also get cash back at ATM's. You can't do that with gift cards. If you were to try and get a ATM/Debit card from a bank you would have to give up the personal info as well. IF you don't like it..stick to the Non-reloadable Debit Cards or Gift cards.
As far as problems activating the Green Dot card...I had problems using
my cell phone...but was able to activate it no problems from a land line.
My Wife has a green dot card as well..she had no problems activating Online.
Best regards.