- Report: #227843
Complaint Review: Green Dot Financial Group - Monrovia California
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Author Confirmed
Why?
Green Dot Financial Group
P.O. Box 1187 Monrovia, 91017 California, U.S.A.
Phone:
877-434-3578
Web:
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Green Dot Financial Group ripoff Stole my money and incompentent employees Monrovia California
I signed up for this prepaid credit card months ago (almost a year. I have my paychecks automatically deposited on this card. I paid extra to become a premier member to get free atm use free phone account info and no monthly maintenance fees. However every month I have to call them as I am charged for all of these things. Finally after several months of doing this I asked why I was told it was free and why I keep getting charged. I was thentold I was initially sent the wrong card (silver card) This reo claimed to be overnighting me the correct crad so that this would not happen again. Sure enough the next day I recieved a gold card. But, alas at the end of the month all the same charges appeared. I called them againand got the charges reversed. Since you get no statements withthis company I wonder how many people do not even realize they can see their statements online since I found it accidently.
How many other are being ripped off and do not even know it? Now My payroll is deposited at 7am. At 8 am this morning my deposit was not showing so I called my employer. The money was at Greendot at 7:05am this morning. I called greendot I was told it would show on the card in one hour. I went to bed as I had just gotten home and 3 hours later checked my balance online. My paycheck had still not appeared. I called greendot again. This woman (jesh) continually called me a liar and told me I called there this am to report the card stolen so the account was frozen. She also told me my paycheck was returned to my employer. I explained what really happened several times and she contiually called me a liar.
I asked several times to speak to her supervisor only to be refused. I hung up and called back and was transferred to a supervisor that told me my paycheck had NOT been returned to my employer and that he would transfer me to the lost/stolen dept and they could unfreeze my account. Once transferred to this dept I was told they could not unfreeze the account and that he would be sure a new card was overnighted to me and I would have it tomorrow. In the meantime my wife ends up hospitalized as she has pneumonia and I am at home in NY with 2 small children in freezing temps. My fuel company arrives as I set them up to come today knowing I could pay the cod charges. I called greendot back to see if they would give me the account number sso that I could give it to the fuel company as I am bone dry on propane to heat my home with. NO!! I again ask for a supervisor and Am not only told they will not give me the numbers but he tells me the new card was not overnighted it was sent regular mail and I would not recieve it for 7-10 business days!! Thsi company is based in CA but their phone reps are in India. These people lied ot me over and over again put me on hold all day (4 hours total) and could have cared less of my problems caused by their reps. I have no idea which ones were lying and which told the truth. Seems to me they wing it as they go. I will NEVER deal with another company that hires foreign phone reps again!!
William
Holley, New York
U.S.A.
How many other are being ripped off and do not even know it? Now My payroll is deposited at 7am. At 8 am this morning my deposit was not showing so I called my employer. The money was at Greendot at 7:05am this morning. I called greendot I was told it would show on the card in one hour. I went to bed as I had just gotten home and 3 hours later checked my balance online. My paycheck had still not appeared. I called greendot again. This woman (jesh) continually called me a liar and told me I called there this am to report the card stolen so the account was frozen. She also told me my paycheck was returned to my employer. I explained what really happened several times and she contiually called me a liar.
I asked several times to speak to her supervisor only to be refused. I hung up and called back and was transferred to a supervisor that told me my paycheck had NOT been returned to my employer and that he would transfer me to the lost/stolen dept and they could unfreeze my account. Once transferred to this dept I was told they could not unfreeze the account and that he would be sure a new card was overnighted to me and I would have it tomorrow. In the meantime my wife ends up hospitalized as she has pneumonia and I am at home in NY with 2 small children in freezing temps. My fuel company arrives as I set them up to come today knowing I could pay the cod charges. I called greendot back to see if they would give me the account number sso that I could give it to the fuel company as I am bone dry on propane to heat my home with. NO!! I again ask for a supervisor and Am not only told they will not give me the numbers but he tells me the new card was not overnighted it was sent regular mail and I would not recieve it for 7-10 business days!! Thsi company is based in CA but their phone reps are in India. These people lied ot me over and over again put me on hold all day (4 hours total) and could have cared less of my problems caused by their reps. I have no idea which ones were lying and which told the truth. Seems to me they wing it as they go. I will NEVER deal with another company that hires foreign phone reps again!!
William
Holley, New York
U.S.A.
1 Updates & Rebuttals
William
Holley,New York,
U.S.A.
update
#2Author of original report
Tue, January 16, 2007
Finally after about a week my company did recieve my paycheck back. Again I called them several times constantly being told differant things. Phone reps said the money was there supervisors said it wasn't. Each time I called I would write the name of the person down I spoke to so I would not have to explain this again. When I called back each time I was told no such person worked at the company. I was then told several times by several people that the correct card (black) was sent next day air. Ooopps nope it was never sent "I will send it next day air right now". Never recieving any card. January 9th finally got furious called again was told again by a rep the card was never sent and this woman would send it over night. Nothing again arrived. Called back the man told me it was sent overnight must have gotten lost. He would cancel it and reissue. I told him NOt to bother. I called the California office (corp) The woman there rudely transferred me right back to Their foreign customer service reps. I told them I refused to speak to them as they refuse to read the messages on my account past the last day to see what has happened and was finally transferred back to Calif. to a very nice woman. She read thru and figured out again the card was never sent and she assured me she would send it Fed ex overnight. The next day sure enough Fed ex arrived. But, againthe wrong card was sent. I was sent the Gold card again! The color of the card gives you certain advantages. I payed extra for the black card to recv no monthly fees and no atm fees. I checked my account sure enough there are 4 charges on there. 2 Monthly maintanence fees charged two days apart. 1 premier membership fee (that is listed anywhere in the fee schedule) and a phone balance inquiry fee I am also not supposed to be charged as a premier member. This time since I will not deal with their overseas cs reps I emailed their corporate head qrtrs. I gave them name address and phone numbers (everything they need to look up my info) and explained the entire situation, so that they may credit me back the charges and hopefully finally after almost 1 yr get me the correct card that I payed for. This of course was an unsecure website and some name not even close to greendot emails me back asking me to email them my credit card number. Yeah right. This company is a joke and a complete rip off. I cannot believe out of 1 yr of phone calls to cs reps and corporate that not one person there can get this right. Doesn't take a rocket scientist to see I am a premier member (everyone has seen that I spoke to ) and send me the correct card and get this mess done with. This is the 4th wrong card I have been sent.
