- Report: #1194269
Complaint Review: Green Dot Visa - Internet
Reported By:
Green Dot THIEVES -
Carlsbad, California,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Green Dot Visa
Internet, USA
Phone:
866-795-7597
Web:
greendot.com
Categories:
Business Rating:
(0)
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Green Dot Visa Beware of the Green Dot Scam Internet
I bought a card for $100. I activated it and used it once. I reloaded the card with $100 and my attempt to make a purchase (at the same company as before) was "unauthorized". I called the number on the back of the card and I was passed from one foriegn kid to another with the same reply - "we cannot find that card number. After 3 hours of this, I (dumb as I am) figured I could call back later an finally speak to a competent person. Ha! Didn't happen. The next day I called back and could not get through to speak to a live person. My card was now apparently not in the system. (You need a valid card number to get through to a person. So I went and bought ANOTHER card for $50. Couldn't happen twice to the same person in two days, right? Wrong. I got through and they told me there was a block on the new card and there was nothing they could do about it. They will not transfer you to anyone who can help. I have the receipts for both cards and they still won't do anything. If you have had similar problems, keep all cards and records and hopefully someone will start a class action lawsuit of some sort. I will be looking into that next as I have lost $150 and about 6 hours of time on the phone with foreign kids who are less that fluent in the English language. This is unexceptable and should not be tolerated. If anyone knows any numbers I can try, it would be very much appreciated.
1 Updates & Rebuttals
Green Dot Corporation
Monrovia,California,
Green Dot Corporation Response
#2UPDATE Employee
Wed, December 10, 2014
We apologize for the experience. We would like to review to help with the issue. Please email [email protected], with your name, phone number, ticket number(if you were provided one) and a brief description of the issue. We will review and contact you to help. -Green Dot
