- Report: #1087143
Complaint Review: greendot prepaid card - pasadena California
-
Author Confirmed
Why?
greendot prepaid card
3465 e foothill blvd pasadena, 91107 California, USA
Phone:
8667957597
Web:
greendot.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
greendot prepaid card Fraud !! put a block on my card..unable to speak to any CS person..First of all they speak very little english,and can only reply to whats on the spill they have in front of them.They blosked my card after I recieved a refund from a company that I did not subscribe too.This company did thier part with the refund.Green dot had no reason to block my card.I had my pay check on my card also,so even if they had to verify the refund I should have been able to use my money.I was told by several CS reps that they could keep my card blocked as long as they wanded and could even close my accout and keep my money. pasadena California
Green dot card is a scam.I found charges on my card that I was not awware of and contacted greendot.They said they would look in to it and in the meantime would send me a new card in 3-5 business days and put a comprmise on my card.I ask what that was they said it would just stop this company from taking any more money.I said I will be getting my pay check deposited in a few days.I was told it would not affect any thing.My pay check was deposited with out any problem.In the mean time I found the phone numberto the company that was taking the money from my account.I talked with them and told them I was not aware of this membership.They immediatly issused a refund on to my card. As soon as the refund went on there my accound was blocked.I spoke to many CS and could not get my account unblocked.I was told every time it would be 3-5 business days.I have sent a certified letter ,and no respond.I was told at one point they could keep my card blocked and could also close my account and keep my money.I will keep presuesing this matter until I get my money back.
2 Updates & Rebuttals
Judy
joshua,Texas,
I have already done this !
#2Author of original report
Wed, September 25, 2013
I have sent you every single thing you have ask for several times.I have sent a certified letter , sent every thing again.I even did a three way conservation with the President of the company the gave me the refund. This is just another way to prolong keeping the block on my card.I will hire an attorney to get my money back .Your company can only tallk in circles.no answers are giver except we can not un block your card.
Green Dot Corporation
Monrovia,California,
Green Dot Corporation Response
#3UPDATE Employee
Wed, September 25, 2013
Thank you for bringing this to our attention. We want to help you get this resolved. Please send an email with your name, phone number, ticket number(if you were provided one) and brief description of your issue to [email protected] so we can review and assist you.
