Dean
Cromer,#2REBUTTAL Owner of company
Mon, July 11, 2005
Greenfields Hydroponics Ltd - Response to inaccurate claims Please note in this circumstance the goods ordered were supplied on two occasions; The first consignment which was processed and sent to the customer within our given period of supply as written in our terms and conditions of sale' on the 25/01/05 did not arrive at the destination. On the 14/02/05 we received notice from our carriers that the item had been incorrectly label and was to be returned to our shop. A new consignment was sent on Tuesday 15/02/05 which arrived on the 18/02/05:- received and sign for by the customer. Please note it seems that we have not received previous emails from the customer as suggested, I would like to strengthen our apology a second time if emails were actually sent and our technical team are presently looking into it to find the probably cause, Yours Sincerely, D.Postle Director Greenfields Hydroponics Ltd
Marios
Athens,#3Author of original report
Thu, February 17, 2005
Well as of today 17-2-2005 they sent me an e-mail saying that there was a mistake in the delivery and that they sent me again the item i have ordered. I will report again when everything will be ok.