Complaint Review: Greentree - Gt Servicing - Paletine Illinois

I worked for the office that services accounts in WV if you are having problems call the Attorney General for West Virgina. Greentree in big trouble with them. Greentree has several complaints and has an agreement to be nicer in WV--haha but true....... Dont talk to the collectors about your ins issue call the ins dept they can giv you the number fax the deck page to the ins dept and then call to verify they received it. It will take 60 to 90 days for the credit to show they will credit $ for the dates on the deck page. Greentree pays the insurance first and then the payment so if your not paying both you will be behind until it is resolved.

GreenTree/Conseco has a long and colorful history of 'losing' customer's proof of insurance. It had been common practice of this company to refuse/ignore the homeowner's insurance policy in order to place 'forced' collateral insurance on the property. As for harrassment of customers, consider the $2 million punitive damages awarded for harrassment in Texas as an example of customary business practices in regard to Conseco/GreenTree. You are working for a predatory lender of the worst sort, Jarrod. The sub-prime businss seems to be full of bottom-feeders, preying on those least able to defend themselves. Enron and Worldcom got big press because they cheated employees and stockholders: Conseco/GreenTree has so far gottn away with thir nefarious business practices because they have only cheated the low-income and the elderly-consumers considered fair game in the financial world.

supply our insurance for us for the past four years. For some strange reason, we can't find it cheaper in our area. However, the insurance cost is ADDED to our monthly payment, not taken from it. Surely a new monthly payment amount that includes the insurance is shown on the monthly statements.

Very simple. When we acquired these loans for servicing the same rules have applied as do for our own loans. Have you tried faxing a copy of your Proof of Insurance to see if your outside insurance is satisfactory for the minimum requirements we have to cover the collateral we have involved? Once that is received and accepted you're force placed insurance will be resolved and possibly backdated, resulting in compensation for over billed insurance. Asking for answers usually works better than complaining about the problems. As far as being rude, when you get to the point where we have to default your loan...i.e. certified letters being sent to your home, there is more involved than just being past due for insurance. Defaults happen at the point where the loan is within days of "rolling" to 60-90 days of delinquency. So, if you're behind 1 payment and for past insurance you are being shown as 60 days past due. This is not good for you as the loan holder and for us as the loan servicer. Any further questions, please post.