Greg
Hobe Sound,#2REBUTTAL Owner of company
Mon, April 29, 2013
As the owner, I would like to respond to comments made in this report.
1) Customer claim of Bait & Switch Tactics - This is not the case. The original lights and motion detectors ordered were not compatible and would not meet the customers stated security needs of providing extremely bright light quickly once motion was detected in the back yard due to the warm up time of these fixtures/bulbs. Therefore, new lights were purchased / installed that would meet the customer requirements at my cost. For the record, both sets of lights (the ones installed & the ones taken down) were from a prominent national manufacturer that can be bought at electrical supply stores, big box stores, internet, etc. so purchase location is not relevant. Both sets of lights carry a manufacturer 1 year warranty. The actual cost of the second set was greater than the first set but there was no addl. charge to the customer as I ate that cost due to the first set not meeting the stated customer requirements
2) Customer claim of Paying in Full Upfront - our payment policy was and still is to get a 50% deposit upfront with the balance due upon job completion. This is a written statement on each proposal / invoice.
3) Customer claims of employees being embarrassed of me - I spoke with the electrician that spoke with this customer and he claimed that he never stated such.
4) Customer claims of several other customers putting Bait & Switch statements together - This was not and is not true for two reasons 1) My company does not use these tactics 2) Over a year has passed and there has yet to be any additional complaints as stated by customer.
5) Customer claims my permit pulling process is breaking the law - 100% of all permits pulled for my business since its inception have been done within accordance to law. To even suggest this, illustrates lack of knowledge as state, county and local municipalities dictate the parameters and process.
Lastly, I have hundreds of satisfied customers that I would gladly offer as references should any future potential clients like to speak to prior to engaging with my company.