Ryan
St. George,#2UPDATE Employee
Fri, July 06, 2007
First of all let me offer my sincerest apologies to Jack. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. You can also see that it is disclosed in the Terms and Conditions of the offer. The trial period is free for 14 days and we would not have charged Jack had he canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. Unfortunately, I was unable to find an account for Jack in Enfield, Connecticut, so Jack, if you come back to read this please call customer service at 866-370-7270, (the number posted with this complaint is incorrect), there you will find a representative waiting to assist you with your concern. If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at [email protected] and I would be happy to address your concerns ASAP. Sincerely,