- Report: #237018
Complaint Review: Gsa/sba Express - Addison Illinois
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Author Confirmed
Why?
Gsa/sba Express
Nationwide Addison, Illinois, U.S.A.
Phone:
800-986-2640
Web:
N/A
Categories:
Business Rating:
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Gsa/sba Express Fraudulent Billing Ripoff Addison Illinois
Company charged Credit Card from 09/2006 thru 03/3007
Robert
Grapevine, Texas
U.S.A.
Robert
Grapevine, Texas
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Tue, February 27, 2007
First of all let me offer my sincerest apologies to Robert. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. You can also see that it is disclosed in the Terms and Conditions of the offer. The trial period is free for 14 days and we would not have charged Robert had he cancelled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. Robert, you can cancel by contacting the customer service line at 866-396-5718. They are available 24 hours a day/7 days a week. There you will speak with a representative that can assist you right away. If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at [email protected] and I would be happy to address your concerns ASAP. Sincerely, Ryan R.
