- Report: #287535
Complaint Review: GT Xpress 101 / GT Media Inc / GT Direct Inc - New York, Broomfield New York
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Author Confirmed
Why?
GT Xpress 101 / GT Media Inc / GT Direct Inc
N/A New York, Broomfield, 10016-0113 New York, U.S.A.
Phone:
800-357-9213
Web:
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GT Xpress 101 / GT Media Inc / GT Direct Inc Owner - Erin Warren, Lying, Scamming, Illegal Business Doing's... New York, Broomfield New York, Colorado
Long Long Long story short, same as everyone elses.. They lie even when I have the prrof sitting in front of me that I printed out when I ordered the machines... They didn't take two payments as I stated I wanted, they took all at once and then still haven't sent me 2 of the 4 machines I paid for... They barely speak english and they love to hang up on you... According to them there is no one that can help you on disputes, refunds, etc... I was told who the owner is, Erin Warren but she has no phone number or contact info so I was told I needed to just deal with it...
Like you all I wasn't ever given a supervisor, was just told he'd tell me the same things they have been telling me then hang up on me as they have a 3 times... I've talked to a Julia, Stacy, Jennifer.
Has anyone ever gotten any results from hounding these people? If so could you please let me in on the secret because it is no longer about the money for me, it's about bring these people down....
Thank You
Melissa
Leslie, Michigan
U.S.A.
Like you all I wasn't ever given a supervisor, was just told he'd tell me the same things they have been telling me then hang up on me as they have a 3 times... I've talked to a Julia, Stacy, Jennifer.
Has anyone ever gotten any results from hounding these people? If so could you please let me in on the secret because it is no longer about the money for me, it's about bring these people down....
Thank You
Melissa
Leslie, Michigan
U.S.A.
2 Updates & Rebuttals
Melissa
Leslie,Michigan,
U.S.A.
Still Waiting On Refund...
#2Author of original report
Fri, December 28, 2007
Well after 7 weeks now I am still waiting on a refund to be credited to my checking account... Every week I call to get an update on the progress of my refund but it is ALWAYS that they are filling out a customer adjustment request and I should have a refund within 3-4 days but guess what, tonight I got someone, Angela, and she must be the BIG BOSS because all of a sudden she had authorization to credit my account on her own without sending the request over to anyone else in a non-existent department like everyone else and she SWEARS my money will be in my account within' 3-4 days... These people are on my last living nerve... It's no longer about the money, it's about principal and their lying, scamming, steeling money from peoples accounts not once, but twice now...! I've already reported them for fraud to BB but they are about as helpful as these idiots employees.
Melissa
Leslie,Michigan,
U.S.A.
Recieved False Info from Customer Service
#3Author of original report
Sat, December 01, 2007
I recieved the following email from their so called Customer service with their once again bogus customer service phone number to call for help but the email don't tell you it's the "Only automated" phone number... The following is their email to me... Dear Valued Customer: Thank you for your recent e-mail and we apologize for any inconvenience. Please respond with your full name, address, and zip code so that we can better locate your account. Upon receipt of this information, we can research further. If you require additional assistance or would like information regarding our products or services, please contact our Customer Service Center at 800-656-7379 from 10 a.m. to 7 p.m. EST Monday through Friday. We will be happy to assist you. Regards, GT Customer Service [email protected] (This is also a BOGUS email address)
