- Report: #429599
Complaint Review: GTAHotels.com - New York New York
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Author Confirmed
Why?
GTAHotels.com
www.gtahotels.com New York, 10018 New York, U.S.A.
Phone:
888-210-2543
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
GTAHotels.com Ripped off for room tax at Rosen Centre Hotel Orlando Florida, New York New York, Istanbul Turkey !!!
My wife thought she got a great deal on an Orlando Hotel using gtahotels.com but when we checked in we discovered the hotel wanted to charge room tax. Now I find we could have been worse off, as others using this service have discovered they had no reservation at all after paying otels.com (apparently related to gtahotels.com).
We were promised quick action when we called their 800 number, but so far have no action from them. I would not deal with them again.
Company info is below:
New York Office: 330 West 38th Street Suite: 1004
New York, NY 10018 USA
Toll free: 1-888-210-2543
Fax: 1-208-279-0060
Istanbul Office: Cumhuriyet Cad. Adli Han No: 279-281
Harbiye Istanbul 34373 TURKEY
Toll free: 00-800-1511254
Fax: 44-207-681-2080 / 90-212-225-4272 / 90-212-230-3701
Rick
Boston, New York
U.S.A.
We were promised quick action when we called their 800 number, but so far have no action from them. I would not deal with them again.
Company info is below:
New York Office: 330 West 38th Street Suite: 1004
New York, NY 10018 USA
Toll free: 1-888-210-2543
Fax: 1-208-279-0060
Istanbul Office: Cumhuriyet Cad. Adli Han No: 279-281
Harbiye Istanbul 34373 TURKEY
Toll free: 00-800-1511254
Fax: 44-207-681-2080 / 90-212-225-4272 / 90-212-230-3701
Rick
Boston, New York
U.S.A.
1 Updates & Rebuttals
Rick
Boston,New York,
U.S.A.
Follow-up to original complaint
#2Author of original report
Sun, March 15, 2009
GTAHotels.com did convince the hotel to provide a refund for the room taxes. It did not happen as quickly as their website might lead you to believe, but in the end they fixed the problem... after multiple phone calls and emails, including promises to publish my complaint online. I would not return to the Rosen Centre Hotel in Orlando, that's for sure !
