Colleen
New York,#2Author of original report
Mon, February 11, 2013
Yes, Steve Carter, I spoke with John, who offered me an apology. When I asked what he could specifically do to "make things right" as you offered in your response to my complaint, he stated that he could just offer the apology. Sadly, an apology this late in the game is useless. I reached out for help over the last three moths and received nothing in response form the company except more run around and excuses. To get an answer NOW is disingenuous. I stand by my original complaint.
SteveCarter
Chicago,#3UPDATE Employee
Sat, February 09, 2013
My name is Steve Carter and Im the vice president of client satisfaction. I know my team has been in touch with you over this issue, but I want to reach out as well to sincerely apologize for the experience you had with us.
I can assure you that what you experienced is not the way we do business. We take pride in our track record -- we've consistently maintained a 96% customer satisfaction rating -- and we want to rectify the situation with you as well as our employees you worked with so any mistakes we made on our end are not repeated.
We'd like to talk further with you about your experience, so please reach out to John, our client relations specialist, who has contacted you already. Or you can call me directly at 773-290-0073. Thank you.