LoriT
USA#2Consumer Comment
Thu, October 06, 2011
Guardian
Moving & Storage (aka Guardian Cargo Logistics, aka Guardian Moving Systems) is running a shady operation, and after finding numerous
complaints by others online, I know that I am not alone in this conclusion.
After many, many phone calls and persistent questions, I found out they are
based out of Los Angeles only, although the company told me they have offices all over
Hawaii. Their Web site also makes it look like they have a Hawaii
department/office. I had requested a quote for shipping a piano from Oregon to
Hawaii. Based on the quote and conversations I had with Brett Stone, a customer
representative via email/phone, I hired Guardian Moving & Storage. Brett
Stone told me they had offices all throughout Hawaii (I later found out that is
not true). I did not sign a contract because Brett Stone told me that my emails
and $100 credit card deposit secured the deal. Brett Stone told me via email
that $1799 covered full service door-to-door padding and wrapping included.
Brett Stone assured me via phone that there would be no surprise last-minute
fees. However, at pick up, $250 was added. When I called customer service and
was connected to the Dispatch department, I was told by a woman named Crystal
that special crating had to be done since it was a piano (there was no crating;
the piano was only wrapped with padding/cardboard/plastic wrap). I went
back/forth with the company trying to get this removed since I was assured from
the beginning that $1799 included everything for shipping the piano. One call
included Crystal telling me that Brett Stone claimed he sent me a coupon, which
was not true. The last conversation ended by being told very condescendingly by
LJ Brown, another sales representative, that I should stop calling because
this is a he said/she said and his colleague wouldn't have told me it was all
inclusive. LJ Brown told me to forward him the email I received showing the
$1799 all inclusive price and he or his supervisor would get back to me. I
never received a call.