Complaint Review: Gutter Boyz - Sandpoint Idaho

I was LOL at this reponse to my original report/complaint 3 years after the fact!  Need I say more??!!Obviously, this has something to do with her divorcing her husband, with whom she was in this shoddy business.  Her response is pure BS.  This company failed on all counts to stand behind their work or service and her description of my responses is fantasy.  I stand behind my original complaint and had to have a second gutter company come in to make even more repairs after their work.  Have had no issues after the second company came in.  The second company was very familiar with cleaning up after this company.  I find it humorous that she finds a 3-years-late response pertinent.  I think that pretty much says it all about their company.

I just have to say here that I found Leigh Britton and Gutterboyz to be polite, helpful and genuinely interested in doing high quality work. He was eager to make me happy and even offered free information about a solution to an unrelated problem at my home. It is unfortunate that the person who posted the negative remarks was so far off the mark about Leigh Britton and Gutterboyz. I would recommend this company without hesitation.

Gutter Boyz is not based in Sagle ID, it is in Sandpoint, just like the address says.  As the complainant stated, I, Paige Britton, was the office manager at the time of this incident.  I cannot speak for Leigh Britton, but I can respond to the areas of the complaint pertaining to me. 

To the best of my recollection I did not meet the complainant's contact  with Gutter Boyz  with defensiveness nor a litany of reasons why her gutter cleaner's assessment "could not be our fault."  The complainant was very upset, angry, rude and made derisive comments regarding the installer and the installation.  As was company policy, I collected as much factual information as possible. I made every attempt to calm the complainant and assure her that her concerns would be addressed. 

Gutter Boyz did receive many phone calls from the complainant demanding that appointments be set according to her schedule, not that of the installer's. Unless a customer is willing to make an appointment at the start of the working day, specified times are not possible. An installer has no way to determine how long individual jobs will take. This was explained, however she was not willing to set early appointments. The complainant demanded I report to her several times a day to update her regarding Leigh's response to her demands. She gave no consideration to the fact that he was working, unable to answer a phone or return a call within a short time period. This was also explained to her.   I made every effort to mediate an acceptable resolution to this situation, returned every call she made that I was aware of. 

The complainant states that I think I am above the law and can ignore problems.  She does not know me or anything about me. She does not know what I think or what I choose to ignore. Despite this, she chooses to speak for me.  She does report, however, that her issue was resolved.  At least she got that part right.

I am no longer Gutter Boyz' office manager nor Leigh Britton's wife and am in no way affiliated with either.

Paige Britton
 

This is an update to the complaint entered 4/28/10 regarding Gutter Boyz Gutter Company.  The Owner finally appeared at my house, acknowledged the gutter slope was not sufficient for rainwater to drain, and reinstalled it to rectify the problem.