John Halvorsen
Scottsdale,#2REBUTTAL Owner of company
Wed, August 15, 2012
This is not what happened at all . This customer did purchase a jeep liberty from us with a perfect car fax . They did experience a small problem weeks after delivery . We took care of the problem at no cost to the customer and it was a item that no dealer would have taken care of but us . We also cosigned the on the loan to help get the customer financed . Some how months after the purchase the vehicle was set on fire and destroyed . By cosigning on the loan with the customer to help them . We could be financially responsible to the financial institution for the amount owed on the vehicle . The bank contacted us and told us that the customer would not cooperate with the insurance company to resolve this matter at all. We than contacted or I should tried to contact the customer to get them to cooperate with the insurance company which was their responsibility to do so not only contractually but legally. They would not respond . Now we co-signed to help these customers out when no one else would we took care of items weeks after delivery that were not covered by warranty and we had no obligation to do , but we did at no cost to the customer . And now they were not cooperating with the insurance . They had the vehicle for months under there control . Finally after months they cooperated with the insurance company and the matter was resolved . I guess no good deed goes unpunished . We only helped these customers cosigned to help fix items no one would have they were so thankful . These are the facts .