Rich
Niles,#2UPDATE Employee
Tue, May 22, 2012
Dear Customer:
On behalf of Hammacher Schlemmer, thank you for taking the time to personally express your
concerns regarding your recent experience.
Please accept my apology for the length of time it has taken to resolve this issue. We pride
ourselves on our ability to exceed customer expectations and clearly this time
we missed the mark.
Rest assured; we are taking proactive steps to learn from this incident to ensure it does not
happen in the future. We would love the opportunity to speak with you
personally to rectify this situation at your earliest convenience. Please feel
free to contact me directly at 513-860-4570 ext 2320.
With our Highest Regards,
Marques W. Harrold
Sr. Manager of Customer Service