- Report: #689084
Complaint Review: Harbor Freight Tools - Camarillo California
Reported By:
Chuck -
Cape Girardeau, Missouri, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Harbor Freight Tools
3491 Mission Oaks BLVD Camarillo, 93011-9914 California, United States of America
Phone:
800 444-3353
Web:
www.harborfreight.com
Categories:
Business Rating:
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Harbor Freight Tools Please-Please-PLEASE-PLEASE Send the repair parts you have promised for last 10 months!!!! Camarillo, California
OK - This is one of my favorite places to purchase tools BUT they keep promising to send out a repair part, I keep getting some dittzy, broken-English-speaking person in India, who always says, "So sorry but your replacement parts will be here soon".... and this has been going on since May 24, 2010 and it is today January 31, 2011-- NINE MONTHS!!!!!
harbor Freight, PLEASE send my replacement part, I have had my air compressor OUT OF SERVICE for 9 months and all your India-based folks do is politely tell me to keep calling back.... like maybe in a few years they might have my part and then I can resuming using my WORK TOOLS.
My order # is 1738792... this is a part for one of your compressor units (which won't work without the part).
I hope someone in your US offices sees this, decides that maybe this is a screwed up situation, and will either get me the replacement part or give me a replacement compressor SO I CAN GO BACK TO WORK with it.
RipOff Report-- THANK YOU for doing a great job. Harbor Freight Tools-- you hve a problem here in your distribution system, please fix it. You're a great company otherwise, JUST PLEASE GET RID OF THE INDIA DEAL AND USE US CITIZENS WHO UNDERTAND PROBLEMS AND TAKE CARE OR OR OTHERWISE RESOLVE this type of problem.
1 Updates & Rebuttals
Chuck
St Louis,Missouri,
U.S.A.
Excellent Company Response after Ripoff Report
#2Author of original report
Wed, February 02, 2011
Within 12 hours of posting my Ripoff Report, I received a very nice call from Harbor Freight's home office, indicating the part I had been waiting on for 9 months was finally being shipped by overnight mail. Amazing response, THANK YOU Ripoff Report!!
Harbor Freight is a fine company, I have been a good customer of theirs for many years. This particular glitch seems to be a problem stemming from the Company's use of off-soil foreign service desks who simply can't get much of anything done. It's a shame because Harbor Freight is excellent in virtually everything else they do.
I very much appreciate Harbor Freight finally sending me the critical part I had been waiting on so long, and appreciate even more Ripoff Report as being the lubricant needed to get this simple matter resolved. Thanks to both of you!!
