- Report: #766561
Complaint Review: Harbor Freight Tools - Internet
Reported By:
WILLIAM -
PITTSBURGH, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Harbor Freight Tools
Internet, United States of America
Phone:
Web:
harborfreight.com
Categories:
Business Rating:
(0)
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Harbor Freight Tools Overcharged my credit card for Tax on a discontinued item and refused to refund money. Internet
I ordered 2 tools over the harbor freight web site. One of the tools were discontinued and not in stock. They sent me the other tool I ordered but still charged me sales tax and shipping on the Tool that was not sent and discontinued from stock. When I called Customer service to get a refund on the shipping and sales tax. they gave me a refund on the shipping portion but not on the sales Tax they charged me on the item that was cancelled from my order. After 4 calls and 4 arguments their customer service rep,s refuse to acknowledge that they owe me any more money. It is so frustrating to talk to these pepole that don't have the apptitude to figure out simple math. It isn't a large amount of money but it's the principle of the matter. If you must shop at Harbor Freight to buy their cheap low quality tool's don't do it over the internet because if something goes wrong you will be up the creek without a paddle.
1 Updates & Rebuttals
WILLIAM
PITTSBURGH,Pennsylvania,
United States of America
COMPLAINT RESOLVED.
#2Author of original report
Sun, September 18, 2011
AFTER WRITING A LETTER TO HARBOR FREIGHT CORPORATE HEADQUARTERS MY COMPLAINT WAS IMMEADIATELY RESOLVED. WITHIN 2 DAYS A CREDIT WAS ISSUED FOR THE SALES TAX. THEY EVEN SENT ME A $25.00 GIFT CARD IN THE MAIL FOR MY INCONVEINIOUS. IN ALL FAIRNESS TO THE COMPANY, WHEN YOU GET IN TOUCH WITH THE RIGHT PEOPLE THEY WILL WORK WITH YOU ON YOUR COMPLAINT'S.
