Robert
Suffield,#2Consumer Comment
Mon, June 21, 2004
This customer contacted us stating that he received a package that did not belong to him. He said he placed one order with our company and that this package was sent in error. Now we would have taken the package back no questions asked and refunded him if this was done in error or if there was a fraudulent issue. However, we looked up his account and sure enough we saw two orders. Both orders included the exact same information and were verified. There was no reason not to process the second order as we didn't receive any e-mails or calls about the order. This customer claims that he did not place the order. We explained to him that the order was legit and we processed it accordingly. As a sign of good measure, we said, we would be willing to take the package back and refund him the full amount of the items without a restocking fee. He would only be responsible for the shipping cost which would end up costing him probably about $15-20. The customer than blew up at us and claimed that we were at fault and that we are obligated to refund him entirely for all costs. Our company is legitimate and honest and we have proven so. We gave this customer a fair option and he threw it in our face and now is badmouthing us all over the internet. We did absolutely nothing wrong. We hope if you read this you will see the truth.