I truly hope you read this before purchasing. After using this product in our last 2 homes, we purchased the same exact flooring, the Bel Air Rustic Olive for my folk’s new home. After spending many over a week installing it, we noticed the connection between the planks was shearing off in places. Since we never had an issue with this flooring in the past, we were shocked.
After letting the flooring company which I purchased this flooring from know about the issue, they said they would expedite the process to refund me. After spending many weeks remodeling the home, the flooring was the last piece of the pie. So we had to hold up everything and wait on them to get back to us. After touching base every day for 6 days in a row and not hearing from them, we had to rip up the floor and begin the long process of replacement.
When Bel Air finally contacted us several days later, the rep said he was out of town hence the delay. And then only excuses, no apology, just excuses. The changed the way they manufactured the floor in the past year, hence all the problems with the connection that we never experienced in the past. He wouldn’t acknowledge it was the floor, he kept saying it was the installation.
We installed the floor in exactly the same way we had in the past 2 homes….very carefully with quality subfloor and underlayment. It was not the installation….I asked for a refund and he said he would need to get the flooring back. Unfortunately we had to start over and we didn’t know if we would ever hear from him so we did not have the flooring to give him. I’ve never heard from him again….they simply don’t care about this incredibly frustrating, unprofessional and costly transaction. The people at Hardwood Flooring Depot simply washed their hands of it completely...they didn't lift a finger to make it right.
Do yourself a favor, don't buy anything from them. Buy from an online dealer or local dealer who cares and will stand by the products they sell.